Courtyard by Marriott Nashville Brentwood

Room smelled like urine and raw sewage.

We have stayed here several times now and each visit it is very clean, quiet, and the staff are all friendly.

No breakfast

The location was very convenient!

It wasn’t super clean - very old hotel - someone left clothes in the dresser and they were never cleared out which means they aren’t cleaning the rooms very well - they had a scheduled maintenance and had to turn off the water for hours! We were not happy campers!

Nice welcome, good location, free parking

Rooms felt tired and in need of redecoration. Gym was adequate but not very well equipped .

Room was very nice, location was convenient, staff was very friendly. I especially liked the bathroom - very roomy and lovely shower.

Only that the breakfast was expensive and no one emptied our trash after the first day. They serviced the room after the second day and got our trash and recycle picked up. I am not talking about towels or bedding changed. Perfectly happy to reuse and forego clean sheets every night.

As someone who spends hundreds of nights a year with Marriott brands, I come to expect certain amenities and benefits. My stay at this location was not as good as it could have been simply due to their poor follow up on a $10 breakfast voucher. I was not offered one as an Ambassador Elite and even when I inquired about it, the front desk said they needed permission. After getting permission and walking me over to their bistro, I still had $10 show up on my folio the next day. When I called, the person who answered said they remembered me and said to give them a minute to clear things up, put me on hold and left me there for 15 minutes. I hung up, called back and asked for a manager to call me back. I never received a call back. $10 is not a big deal, but ignoring me is. I will never be back to this location.

Staff was friendly

This hotel was prompt to help with any questions. Rooms where clean and didn’t smell like smoke