Courtyard by Marriott Richmond West

Good stay

Mislead that it was pet friendly, unexpected $100 pet fee. Fluorescent lights, outdated carpet- not able to have pet in courtyard where it felt safe. Very noisy. Practically on highway, mostly could barely breathe in room- sec like a gallon of fabulosa was spilled in carpet. Tree branches and beer bottles on any grass surrounding parking lot.

I got just what I needed safe quiet easy parking thank you. Staff were very nice.

We stayed with our baseball team for a tournament.

The hotel smelled like Marijuana the entire stay, It was a strong smell. The air conditioning was not keeping it cool, and it was not very clean.

I was in room 141 when you open the patio door, the smell of urine is present it’s unbearable. I’m not sure if it’s human or pets. I see pets are allowed.(that’s another thing that bothers me) I see animals relieving themselves in the grass and it’s not being picked up by the guests…that’s disgusting! I frequently stay there when I’m in Va but that may change due to the cleanliness. The pull out mattress had a rancid smell. I went to the Home Depot across the street and purchased some Lysol. Please I ask, make sure those rocks outside the patio doors are cleans daily because the smell of urine is just unsanitary!

Very clean excellent service i very much enjoy the stay and safe environment

Our king size suite room was excellent. Thank you to the housekeeping people who kept everything clean, clean, clean.

Stay was fine, I'm here often. I was a bit upset as I prepaid for stay, when I arrived for check in, I though I was paying the incidental fee, however was charged again for the room in error and the rep was unable to fix it. So here I am waiting for the additional charge to fall off.

The staff were amazing!

The air conditioner was way too loud. I would have given this hotel a 10 if it wasn’t for that.

Very good stay thank you