SureStay by Best Western Brockville

The Days Inn by Wyndham does not exist in Brockville. The hotel is now called Regent. And they did not have my reservation in their system.You should be embarrassed that you are promoting a hotel that doesn't exist. You are completely disconnected.How often do these screwups occur at Expedia. I play to book direct and avoid these situations in the future.

Nothing

We booked for an overnight stay, but cancelled several hours before arriving after my wife read the reviews. Many noted bed bugs, fleas and generally unclean sheets etc. We are not going to stay at a hotel with bed bugs and then bring those nasties home, only to have an infestation at our home and a $5000 fee to mitigate those bed bugs. No thank you. We appealed for a refund but they didn't refund our non-refundable payment, which we knew about, but under the circumstances, who would stay in a place with bed bugs. Never again!!

Location, availability

Property was in transition state as ownership was being transferred. Pool was not available.

Breakfast was mouldy (noticed after eating some), a pain in the behind to gwt more than one towel dispote checking in a family of 4.

Terrible place and very dirty

Location is great, nice parking and hot breakfast. Rooms were ok and they were clean.

Pool was closed and waffles not that good. Weekend and cleaning staff unaware at all of what was going on with the pool.

I probably use 30 rooms a year. I know what I am saying. Our reservation for a queen size bed was given away. Check in , which usually takes 5 to 10 minutes took 22 minutes.?? Clerk had difficulty The exterior of the property is very tired......parking areas in poor condition The maid had left the remains of the last occupier use of coffee machine ... not clean. The wall paper near the air unit was peeling off. The buttons for the heat / AC were grimy...quite dirty. For $250..I would expect a lot more. My estimate is the room was worth $80.... $100 with tax

The pool was closed with no explanation, hallways were stinky and HOT, our door keys did not work so front desk had to let us in. The whole locking system was broken on our room. We couldn’t come and go.

Close to alot of restaurants.

The ceiling was falling apart and no night lock on the door. There were "jimmy marks " on all the doors.

Breakfast good. Location good and even though not downtown malls and reataurants nearby

Coffee maker in room did not work. Old fashioned A/C noisy. Hotel is dated.