SureStay by Best Western Brockville

It is old, smelly, and our ac unit did not work. Door knob for the bathroom was on backwards. Not accessible, always 3-4 stairs.

The customer service was prompt and very helpful. The room was clean and inviting.

A pretty standard hotel

The pool was closed. The hotel was old. It was like the Bates motel.

Convient off the 401 with lots of parking. I arrived 20 minutes early but no way was i allowed in. Whole facilities were clean but very dated. And expensive, maybe not for that area, but still.

Hotel and my room was very clean, breakfeast was great, as where the staff who delivred ice to my room when i called to mention there was no ice bucket.the hotel is a little dated but this keeps costs low and gets passed on to customers/I have stayed a dozen or so hotels in the last 2years an this was by far my best experience/Convenienlty loated on the hiway 401 its close to kingston gannanoque smith falls so its a great hub, at a good price compared to hotesl in kingston of less qualtiy

Staff were quite helful. Its an old property. Everything was fine.

it was outdated, poor decor, ambiance and did not feel safe

Perfect stay, everything is mins from this location

Very unclean, no elevator available in the facility.