SureStay by Best Western Brockville

Everything

Affordable, no-frills accomodation. Clean but dated. Free breakfast is good, but come early.

Bug under mattress , hair on sheets This place is not good

Checkin was fast and easy. Having to go through the main door from the 300 rooms was a bit inconvenient but understandable for safety reasons.

Access to enter very easy off the highway but trying to enter from opposite side off Stewart Street very difficult waiting for traffic as you need to cross over solid line. Desk staff just ok i guess if you like a 2 to 3 word dialogue. Was able to do an early check-in which was quite nice. Room was as expected....except when i returned later to run a bath for my child; only the shower head was working. Was given another room, had to pack-up & un-pack again. Then to find out the fridge was not working and had to yet again change rooms. Not long after finally settling in the TV remote stopped working. Front desk came fixed it only for it to crash again. I did not mind manually operating the TV but the 2nd time the girl left with the remote and never informed me if she was coming back or not. I had to go to the front desk and ask and was just told "it not work'. I had to say "ok i will do it manually". Serve yourself breakfast buffet style was great!

Property is extremely old and needs updating. Door kn all rooms dont fit propelu allowing a lot of light snd soind in and out.

Only one chair and limited toilet paper no Kleenex

This was the WORST stay I have ever had with a hotel. First thing, it’s Valentine's Day weekend so I book a room with a jacuzzi. Conveniently enough, the room doesn’t actually have a working jacuzzi. The hotel was trying to blame Expedia saying that Expedia doesn’t know that that room doesn’t have a working jacuzzi. Excuse me? If you knew that the jacuzzi didn’t work, why is it even listed in the first place? This isn’t Expedias fault, this is yours. After that, the taps weren’t even correct. The hot was cold and the cold was hot. We went to the front desk & she told us that she would text her manager that evening (Fri Feb 14th) to let him know what was happening. She could not move us to a new room because the other rooms were dirty. She said the manager is in tomorrow (Feb 15th) morning and he’ll see what he can do. We go down the next morning since we didn’t hear from anyone and the manager had absolutely no idea what was going on because the girl at the front desk FAILED to actually tell him what was happening. His excuse was that she bothers him about a lot of things already and probably didn’t want to bother him about that as well. They finally got us a room with a working jacuzzi, but this could have been a much simpler process had this been done right the first time. Also, their breakfast is probably the most disappointing thing I have ever had. The yogurt was sour and the sausages were so over cooked you could use them as a door stop. My experience was awful.

First night had to change rooms 3 times, one filthy and 2nd no heat and then finally 3rd room by 11pm.

Felt like they are stuck in time trying to update the building as cheap as possible unfortunately, price is all right, but I should paid a little more for a better hotel