Quality Inn St Paul-Minneapolis-Midway

The location is the only benefit... I used ATM to get cash for the required deposit. Machine malfunctioned after completing the withdrawal, without dispensing money. I had to jump through hoops to obtain another $100. Still waiting refund now. Staff probably made it worse by unplugging the machine. Then had no empathy, instead of letting me get the cash for the deposit in the a.m. Demanding I pay it before he gave me keys... I asked for new sheets, the housekeeping made the bed over with the same sheets. Despite my request, shower had past patron's hair in it... And the key card lock doesn't work from the door to enter directly. Parking lot is a skating ring, slipped and banged my knee on the icy concrete... Unfortunately, the State High School Hockey Tournament is taking place and options are almost non existent. Stuck in this sh*t hole a couple more days.

The staff initially encountered was useless. He made matters worse with the malfunctioned ATM, then was underhanded and rude. Not customer service oriented at all... This is the "hospitality" industry, right?

The hallway smelled like smoke the WiFi wasn’t working and the pool area is cold the spa doesn’t work and the sauna wasn’t working ! We couldn’t enjoy our self the pool is located by the back door which when it’s cold the pool area is cold .

The fact that the worker knocked on my door every day to ask if I was checking out ! The hairdryer doesn’t work and I missed breakfast because I wasn’t told when it was served when I checked in