Days Inn by Wyndham Redwood City

Close to downtown.

Bathroom floor was buckled from water damage. Baseboard had what appeared to be black mold.

Internet speed was toolow and AC was not fully functional.

the bed was the onlly good thing here I could go on and on but dont even have time. there were homeless sleeping next to/behind large garbage near the stairs I had to take. I am disabled so the stairs prevented me from taking all my clothes. they said they did not have a ground floor room. the heater didnt work and it was FrEEZING.. finally a gentleman from the hotel broght a space heater. no coffee pot in the room. the toilet had a santized paper covering it , only there were hairs and poop marks in the toiet. I was terrified to go to my car to leave for my dr appt. there is so much more, but that is enough I think

above

My room was in front of the Mc Donalds, which is across the main road and it was a bit noisy during night a lot of cars and trucks passing by. The room especification in booking wasn´t clear enough the difference between one room or another, at the end the one chosen was for people with special movility needs which in the case of the sanitary was uncofortable the shower as well was not confortable

Breakfast was convenient, but overly simple. It's fine if you're okay with boiled eggs and microwaved oatmeal every day. Was glad to have it, but I wouldn't call it good. The pool was nice to have (but painful to walk barefoot on the rocks around it). The location was convenient. The room was clean. It was expensive but so is everything in the area. Better than other options at the same price point. I'd stay there again, but with low expectations for customer service.

The guy at the counter was rude. Everything was fine until I went to check out. We were leaving a day early, but I guess it was past the hour to get a refund for the last day. Instead of just saying, "sorry no refunds after xx.pm" like a normal person, he LAUGHED at me! I didn't even ask for a refund, just wanted to tell him I was checking out early, then he took it upon himself to be a jerk about it. Completely unacceptable. I wasn't going to review this property, but they've been sending me constant reminders asking for a review. I'm offended enough that I would have given it 1 star, but honestly if it weren't for that guy, I would've had an overall pleasant stay and given it a ten. On balance, I think 8/10 is fair. 2 points off for the staff and the bad wifi. Other minor issues: the wifi kept cutting out CONSTANTLY so I had to use my Hotspot for online meetings. It was difficult to get extra towels, either for going to the pool or just to have fresh ones. They ran out of caffeinated coffee and when I asked about it the girl tried to act like decaffeinated is the same thing, and she looked confused that I would think otherwise.