Best Western Rochester Marketplace Inn

Love how close to the University of Rochester this is and is very affordable, this is our go to anytime we are in Rochester.

no comments, was happy with all.

I like the location of the hotel it was super convenient

There were a lot of things that didn’t meet our expectations, the cleanliness of the hotel, the price jump from the different days, the breakfast was not good and was often repeated.

We were given a room that had not been made up. The next room we were given was atrocious. Previous tenant had smoked profusely in the bathroom, and the smoke smell lingered throughout the room. A full can of Lysol barely put a dent in the smoke smell. We were too exhausted to move to yet another room, and decided to live with it. Door did not lock without slamming it. Real safe.

Comfortable beds

Carpet on floor. Ew. And the room stank of cigarettes.

Honestly nothing

First of all, I was waiting 30 minutes for check in at front desk but nobody was present, I called and ringed many times but nobody answered. Second, after long wait, a person came and asked a lot of personal questions which was unrelated and disgusting. Then I got my room after almost 45 minutes. Finally, the breakfast was poor, the room smiled too bad, there were not toilet paper, no towels and the customer service was awful.

- front desk guy was great - the mattresses were quite comfortable

- for a non smoking hotel, the entire place reeked of marijuana - ice machine was moldy - elevator felt as if it could stop working at any moment - dirt on carpets and staircases, garbage in hallways - how can paid employees day after day just walk by broken fixtures and such in the rooms and throughout the building? Maybe it all happened the day I arrived?

The elevator made a scary sound