Clarion Pointe Syracuse Downtown

The building was centrally located downtown and offered me the space and parking I needed during my stay.

No complaints!

location would have been excellent for our appointment at the university

On entrance to the hotel, the smell of smoke and marijuana was overwhelming. The icy stairwells and entrance ways were almost impassable. My 4 year old son was born prematurely and suffers from restrictive airway (chronic lung) disease and there was no way he would have made the night without an ED visit and hospitalization. We were forced to leave and find an appropriate, safe and smoke free facility. Staff and later management were unphased by my son's health condition and our inability to stay there safely. Hotel staff and later on management refused to refund my stay even though we left immediately after arrival.

Staff was friendly and helpful.

Photos are enhanced, Property was a bit dirty, the front entrance was very slippery. Location is sketchy, there’s a sex offender halfway house across the street and don’t go to the Sunoco. Shower was slippery.

The location to the University

The whole experience. The worst considering the price.

The room looked clean and tidy.

The whole room was smelling like a smoking area even though I requested non-smoking room. I notified the front desk rep but he stated that it might be the fabric in the room.There was no smoking 🚬 signs but the smell is un bearable especially when you have kids staying with you.

Hotrible

Bad hotel policy

I loved my two-night stay here with my partner. The receptionist was incredibly friendly, helpful and personable. We shared lovely conversations and check-in and out was smooth and fast. Breakfast was delicious, they had the usual fruit, waffles, toast, bagel, fruit, oatmeal, coffee and cereal. In addition, they also had a hot food station with hash browns, bacon and scrambled eggs. Fabulous! Our room was on the third floor, and we requested a quiet room and got it! It was super clean and well-stocked with a microwave, mini fridge, desk, tv and bathtub. Our room had a beautiful view of the city. The hotel itself is in a short walking distance from many walker friendly areas, shops, restaurants, parks and even an ice skating square! If you walk a little more, you get to an amazing place for food and vibes with sooo many options called "Salt City Market". One thing to note is that the corridor from your room to lobby, gym, or laundry is outdoors, so depending on the weather can be alarming. Like your hotel room door opens right outside to an hallway with a half wall (first floor has a gate above for safety) Other than that, this was very worth the incredibly affordable price and we had a lovely stay.

The open breezeways were a little harsh in the cold, just be prepared!

Great price and very clean facility definitely will stay there again in the future

Everything was great