Macdonald Berystede Hotel & Spa

Bed was comfortable

Bathroom fan deafeningly loud Aircon ineffective Staff rude on arrival Room very tired and old Abusive pricing strategy around Royal Ascot

Location to Ascot Racecourse

Room was very dated & old. No water in room. Service was slow. So overpriced taking into consideration Ascot was on and I expect to pay more but it offered poor value.

The reception staff were lovely. The spa area was ok (but for a spa hotel not brilliant)

The hotel is very run down, and I do mean VERY. They seem more interested in policing the car park than they do anything else. The restaurant serves a limited menu so you’d expect the chefs to understand the difference between well done and medium rare. They don’t. We stayed 2 nights running and apart from the chaos of staff members running around like headless chickens because they were not managed (but what can you expect when the manager was no more than 23 years old herself), the food which was served was very poor. The rooms were just terrible. Old, tired, dirty mismatched carpets in the communal areas, every rap I touched whether in the public restrooms or the en-suite bathroom needed to be tightened, replaced… just general maintenance please! We stayed during Ascot week. The hotel charges a significant premium which, if the hotel worked like a Swiss watch would be justified… an old saying about “making hay while the sun shines” is apt here but when the hotel is badly maintained, badly in need of proper management, has zero concept of “value for money” then it will continue its sad decline. Apparently it was once a fantastic hotel. Today I’d rather stay in a better location in a travel lodge. A parting example… the hotel was offering a shuttle service to Ascot racecourse (about 2 miles). They wanted £20 per person. There was 6 in our party. An uber / bolt 6 seater cost £25 total for the same journey in a Mercedes. I will let the hotel justify this difference in price should they be brave enough to reply. It sums up what value for money this hotel isn’t..

Loved the pool and hydrotherapy pool with the jets

They do not service your room furniture no your stay

Good hotel clean and tidy

The spa facilities were nice. The pool outside was lovely

The room was very tired, lots of chipped decor. Very comfy beds though. Thread bare carpets, rusty features in the bathroom