Macdonald Berystede Hotel & Spa

Nice, clean, well-located for what we needed

Nothing

The location is great. The indoor pool and spa is nice and clean.

Room Breakfast

Temperature control did not work and restrictors on windows only allow a little bit of fresh air in

I loved the SPA facillities...it was open until late which gave me the oppotunty to chill. Outside area was open for evening chill sunshine, which was a bonus.

The resturant was not very forgiving for allergies. I got given a list which excluded allergies, not mine, but, for the price of the food, I would expect the chef to produce fresh food.without such allergies. I ended up with a pepporoni pizza without much pepporoni. Should of got a takeaway for the price! Disappointed to say the least.

The spa is very relaxing

Bar food and drink was expensive

I’ve stayed before and had a better stay. Location was key for me. The member of staff that checked me in was polite kind, professional and helpful. As there was no parking available, she helped me with my case and work bags. The space in the room was nice. I enjoyed the pool.

I took nearly an hour to get into my room, due to parking etc. the staff member was really sweet and helpful though. I was tired. Had a zoom meeting so time was important here. The next morning I asked for a little bit more time to check out. The male staff member was abrupt and made me feel guilty for asking because an “important group checking in later”. He did give me 30 mins though. After telling me no later than 30 minutes. Like anything in life there are some people that take advantage. I’m not one of them! My room was tatty. I didn’t say anything as I was grateful to rest. Parking wasn’t easy, Due to a group. I mention this because I was treated as if I wasn’t important. Only groups were! Each guest is valuable. Had I not been ‘tutted’ and frowned at I’d let this go. However it’s not the first time I’ve stayed here. When I pulled the short quilted bedspread from the bed to climb in, it was full of stains that has been on it a while. Quite disgusting. To make the bed you would notice this. So finally I’ve said something. I often let small things go. But I’m tired of being treated as if I’m not important. I didn’t say anything about the bedspread on check in because I was exhausted having driven 2.5 hours to get there. And noticed when I went to bed. I didn’t need the bedspread to sleep. And to be fair The bedding and quilt was clean. I did advise a staff member on check out. She apologized. What the hotel can learn from this as a customer based hotel:- each customer is important. Treat them that way. Whilst no expectation- know offering a 30 min or 1 hour can make a huge difference to someone’s stay (without the guilt trip) especially if they are a returning client. You do not know what each client is managing!!! The best service I got was upon check in. She didn’t rush me, she exceeded expectations. Perhaps others can learn from her. I’ve taken photos of the white stuff on the bedding. It’s not necessary to post in here.

Check in was simple and we were greeted by a friendly and helpful member of staff. We were fortunate to be allocated a totally refurbished room and although it was a little walk from the main reception it was definitely worth it. The room was large and clean and modern and the bed was huge and comfortable. The fizzy/still water taps in the hallway are great as it means you can always get fresh cold water as and when you want it, rather than a cheap bottle left in the room. Our bedroom had a bath and large shower complete with toiletries. Breakfast was great and again greeted by friendly staff and lots to choose from and able to serve yourself so not rushed.

Nothing - very happy with our stay.

All the staff were very friendly and accommodating especially when I asked if we could ,ove to a room with a walk in shower rather than a shower over the bath.

Breakfast was served from 7 until 10 and we arrived for breakfast at 09.55. Breakfast buffet was a tad greasy and not very hot. I know we arrive 5 minutes before closing but I expected better than some fried eggs laying a fat.