The Swan Hotel

We were a bit disappointed with the bar/outside service. We are sure the revenue of the hotel would improve if a member of a member of staff came out to the outside areas/bar to see if you would like anything else rather than you having to go inside and stand at the bar - often unmanned- for another order. See how the Greyhound organise themselves with customer service

We have stayed at the Swan before and it is beautiful . This historic hotel is very well maintained and atmospheric. The staff are lovely and very friendly and the food in the restaurant is delicious and very well presented. Our room (no. 6) was spacious and very comfortable, although the bathroom was a bit challenging . We will definitely be back to Kavengam and the Swan .

Brilliant place with many wonderful places to visit

Wonderful hotel, such a beautiful old building. Food was delicious, we ate in the brasserie and had breakfast each morning in the gallery restaurant. The staff were spot on, very helpful and attentive. Lavenham itself is a very picturesque village, you feel you have been transported back to another era. Would definitely stay again.

The staff were execellent .The room very cosy for these price. The dinner in the dining room lacked atmosphere. My husband requested a rare as can be burger but was delivered dried and well over cooked . The downstairs lounge had moths flying around and we believe there must be a clothes moth infestation. The quality of the place has deteriorated since our last stay .

Great location, very friendly and helpful staff, can’t rate them highly enough. The hotel is very well kept and nicely finished. The food is amazing. Rooms are very comfortable and have everything you need. Only minor comment is Bathroom decor could do with a refresh but overall a very nice stay and would highly recommend a visit.

Beautiful Tudor building. Not friendly for those with much luggage but this is the nature of the building. Comfortable room. The dinner menu is gourmet but very expensive and not good value for money.

Had a great stay at the Swan. Friendly, helpful staff. Some really good food in hotel restaurant. First time using the small spa which was nice. Room a bit small, but this is a very, very old building so this has to be expected unless going for a higher grade room. Bathroom nice but bath a bit small for a soak, again probably constrained by the buildings size. Lovely area for a chilled, relaxed visit with a charming village and beautiful Church. Lots of charming tea houses and interesting pubs to walk to.

We had three double rooms that were lovely. My only criticism is one of the rooms only had a bath with a hand held shower head. The other two rooms had a bath and shower. The staff were exemplary and so attentive.

We had a wonderful Christmas break with the whole family celebrating my mother-in-laws 80th birthday. Beautiful hotel with lovely facilities, including a relaxing spa. The Swan team couldn’t have been lovelier or more helpful and the restaurant and food was first class. Lavenham was gorgeous. Overall a very memorable stay for everyone. Will definitely be back.