Castle Hotel Windsor

Location and cleanliness

That I wasnt informed about the works until after I had paid - something the staff told me wouldn’t have been the case had I booked with them direct and not through booking.com The fact that guest had to pay £30 a day parking!

Stayed here before as the location is great

After booking on your site and paying fully non refundable you inform me by message that the hotel is under full renovation.

Everything although we did miss a lounge, because of the refurb.

The refurb finished.

Excellent position. Really lovely and helpful staff working under difficult conditions during the major works taking place.

Despite the ongoing refurbishment, you hardly notice it as a guest—everything runs smoothly as always. The reception staff are very friendly, and the breakfast team provided excellent service, sending me off early with a smile. Breakfast was as good as ever—well done! I’m looking forward to returning and seeing the finished refurbishment.

The staff were excellent, with a warm welcome at all encounters. Ready with a brolly when rain threatened too. A lovely large and quiet double room with a very comfy bed. A walk in shower & lots of hot water. A good breakfast with staff being flexible and working round the major renovations to provide a good space in the Balmoral Room for breakfast. The chef had prepared me a special celebratory cake plate for my volunteer award at the Royal Windsor Horse Show, a lovely touch, greatly appreciated.

A pity we didn't get to see the main hotel building which was being renovated.

Great location. Lovely staff. Perfectly comfortable room. The products in the room were a very high quality and the teas/coffees and fridge items were very nice also. Breakfast was delicious with plenty of options.

Under renovation which was unfortunate but this didn’t greatly impact our stay. There was an event on the night we stayed and those guests left the reception toilets in a shocking state (vomit on the floor of the male toilets/unflushed toilets). My husband had to report to reception after breakfast. That wasn’t pleasant.

Under the present circumstances all your staff did the very best they could. Well done!