Fairfield Inn Suites Brunswick

To whom it may concern, I am writing to express my deepest disappointment and dissatisfaction with my recent stay at your hotel Fairfield Inn & Suites by Marriott in Brunswick GA. I believe it is important to bring to your attention the issues I encountered during my visit, as they significantly impacted the quality of my experience and travel. First and foremost, upon arrival at the hotel, I was greeted by a very nice young lady check-in desk. Furthermore, when I finally entered my room, it seemed to be clean condition. The cleanliness standards were satisfactory, with no visible dust and dirt. I had been travelling since early morning and was in meeting most of the day. When I got to bed, I encountered bad itching throughout the night. The next morning when I got out of bed getting ready to take my shower, I notice my upper body look like I had measles. But it wasn’t measles it was fleas. I went to the front desk and asked them to have all the bedding removed. I would have thought the front desk would have had more concern, but they did not. It was almost as if it was an everyday thing. I would think a hotel like Fairfield would take better care. If they are going to let people bring dogs, cats into the rooms. When I checked out of my room, I show them and told them once again about being bit and maybe the room had fleas. Once again it seemed as if not something new. It took me 4 days having everything washed having my truck sprayed. Even though I still had 3 days of travel. When I made it to Savannah for my next 2 days of meeting, I had to everything washed again and sprayed my truck again. I had never stayed at a Fairfield what a letdown, and it did not meet the expectations I had for a hotel of your reputation. I must emphasize that my purpose in bringing these concerns to your attention is not to be unduly critical but rather to provide constructive feedback. As a paying guest, I had anticipated a comfortable and enjoyable stay at your establishment, and unfortunately, my experience fell far short of that. I kindly request that you take these matters seriously and address them promptly. I believe it is crucial for your hotel to reassess its cleanliness standards, conduct necessary maintenance, and improve the overall level of service provided to guests. The sad part is I will be traveling to that area and I most likely not stay in your flea hotel. Thank you for your understanding and cooperation.

Great.

clean, comfortable , good breakfast

no problems

Our room had made beds but it was clear the sink and countertops were not cleaned. Pillows and mattress were not comfortable. Bathroom had a big opening in the sheetrock. 😳 The room needs a lot of love. The only reason we stayed here was because we could use some of our Marriott points. Lots of hotels in the area. Choose another one.

Rust around bathtub

Our stay here at The Fairfield was very convenient for our travels. Room was clean with minor issues. The only negative would be the breakfast choices. The eggs were not very appetizing. Very little gluten free items.

Not a thing. Needs updating inside & out.

I booked through booking.com & presented my confirmation letter to person at desk. Stated she couldn't find it * made me pay $201.00. I asked for receipt & she stated I would get one the next morning & did not happen. I am disputing charges.

A very nice clean place. We were only passing through.

Restroom was old and smelled like mold. Went in to take shower and someone else’s hair was already there. Gross. Sheets had a darkish brown stain. I asked front seat for new sheets and I had to change them myself

We have been here twice and were pleased both times.