Fairfield Inn & Suites by Marriott Helena

The property was nice.

Our room was by an exit on the ground floor. We could not use it asIt was not working. Would have been nice if it was.

This hotel needs a refurbishment. Old and it doesn’t smell good. My room smells like dog urine. The one receptionist they had left a message with a phone number to call for service. I think JW Marriott would be ashamed to have his name associated with it! Very noisy because a hall AC unit was making a god awful howling grinding noise. The room is very small and cramped. Not good value for money spent. Should not be on your list Helena MT! Verrrry dis appointed. My rental charge should refunded. Just awful.

We had a comfortable staff. The staff was kind.

Our 1st night was not as good as the 2nd night. But that was not because of the hotel. There were some special Olympic teams staying on the floor above us and beginning at 11:30pm u til about 4:00 am the people above us were stomping very hard on the floor so needless to say we didn’t get any sleep. However, customer service was good we were able to check in 2 hours early which was very helpful.

The breakfast was excellent, the variety was far better than other places we've stayed. The air conditioner was also good, many places we've stayed have had noisy or malfunctioning air conditioners leaving the room stuffy and warm. The enclosed part of the bathroom was more updated than others we've stayed at.

The bathroom vanity was a little small and the room could have used a small table with 2 chairs. We reserved ahead of time and the room we were given was occupied, it could have been an awkward situation if the person(s) were in the room and might have been bad for them if we were thieves! (haha)

This is my second stay at this property in as many weeks. Super friendly staff. Very clean and well maintained. Superb value. This is now my “go-to” when I visit Helena.

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Front desk clerk was super friendly. Room is clean and well maintained. Coffee maker in the room is fabulous! I’m putting this one in my favorites for future trips to Helena.

The room was very clean. Could use a little update on the furniture. The location is very good... right out of highway 15. Lots of restaurants close by. A big breakfast is included in the price and it's really good. We went to Copperline Smash Burgers just 5 minutes away. Best burgers and poutine!

I rarely write reviews but this time I must. The front desk people were unusually friendly and helpful, eager to find ways to give something extra, always with a smile. When we wanted to bring our grandchildren in to use the pool, they apologized for it being closed for annual maintenance and immediately set us up with their sister property a couple of miles away so we could take them there. The included breakfast was well thought out, with some special touches. Four egg options (two types of omelets, plus scrambled and hard boiled). Oatmeal with 10 available toppings--who does these things? All in all we were unusually well taken care of.