Fairfield Inn & Suites Houston Humble

Close proximity to mall and dining options was great for me and my family.

Nice and clean

advertise 'free, hot breakfast'. laughable. cold. stale biscuits along side the cold, swimming in grease, kinda sausage. apple juice had been watered down, however IT was cold.

Great Hotel. Outstanding location.

Conveniently located to the airport, East check in, and very clean.

There was a gutter falling off the property from the roof and it looked dangerous, as though it could cause serious damage to the vehicles parked in the parking lot below. the room I was in smelled of mold and the ceiling repair looked terrible. The air conditioner needed repair. The front desk staff were very nice and friendly.

On the night of May 13, the room in that hotel did not have telephone service, television service, or internet service. We went to talk to the girl at the front desk in person and she said that she understood our frustration and that they would make it up to us with a complementary night in the future. So we returned to that hotel on May 29 when we returned from our trip. The manager was there and gave a resounding No. He refused to keep the promise made. He said they never do that and he was never notified. He didn't even offer or look for a way to compensate us for the poor service. It was 10 at night, we were coming from the airport, we felt very tired, disappointed and frustrated. Given the poor service we received, we went to another hotel in the same area. We would have stayed at that hotel if the manager had handled the problem differently or if he had found a way to compensate us. Oscar & Ada Ortiz. Thanks

The location was close to all places we were going and a Mall right around the corner from the hotel

The only problem was the bathroom fan we advice the night clerk but when asked about it the next morning she never put in for a maintenance like she said

We came down to celebrate a friend birthday and visited a family member hotel was clean and quite.