Fairfield Inn Jacksonville Orange Park

Great room. Clean. Nice view. Couldn’t control the temp. Thermostat was not working so a bit warm but not too bad

The room service was terrible. We had to go down and ask for towels and wash cloths at the front desk. The cleaning lady did show up one day and we asked her to come back in 15 minutes when we were leaving when she informed us that she did not speak English. We let her in then so we could have the garbage cans emptied and cleans towels again.

Same breakfast every day,need to change up!!

Good area. Close to I 295. Nice staff. Good breakfast. Bed sheets warn. Elastic stretched out. Would not stay on mattress. Room not cleaned after first night.

The first room I was in had a very loud A/C unit that rattled all night long. It also did not have a stopper in the sink. I notified the front desk and they provided a room for me to switch too. In that room the light over the bathroom sink was so dim that you could not see yourself to put contacts in your eyes. They came and replaced the bulbs but it was still not bright enough so I had to put a lamp from one of the bedroom end tables in the sink area to see. Also the phone cord had been broken and needed to be replaced so it would stay connected to the phone. The thermostat on the wall would not display the settings, only the ac unit would do that. The ice maker on the 2nd floor did not work the 6 nights I was there so I had to go to the 3rd floor.

Room need update, Windows need to be clean, shower curtain should be off the floor and I took only one yogourt and it has mildew inside

Building is beginning to show its age and some things need to be spruced up a bit. There was no stopper in the sink in bathroom. Some of the tile needs replacing. Carpet in the hallways needs to be replaced. Grounds were nice and well cared for, Staff was helpful.

I was really disappointed with my stay. First off, the hotel is noticeably outdated—furnishings, carpets, and general decor are all in need of a refresh. But what really bothered me was the lack of transparency about housekeeping. I was only informed after check-in that housekeeping is only offered every other day. This policy wasn’t mentioned on their website, in the booking confirmation, or even posted in the room or lobby.   When you’re paying full price, you expect full service—or at the very least, honest communication. I would’ve appreciated being informed ahead of time so I could have made an informed decision. Overall, not worth the price for the experience provided.

The only good thing was the service from the cuban lady at the breakfast Jeaneally.Excellent hard worker,very attentive. The place a mess ,pool dirty no lights at the pool deck ,no jacuzzi spa at all, no shampoo,no bath gel, dirty towels.Very dissapointed,carpet taer at the room ,everything old,lamps ,air filter firty,restrooms needs renovation ,air conditioner makes noise. Not coming back ever.

This is a dump. The front desk told the repairman our room is flooding and he showed up with a plunger when I actually just asked the flashing lightbulb in the restroom to be changed. Front desk told me they don’t really do Gold/Platinum status upgrades here. The whole place is a disgrace to the Marriott brand.