Fairfield Inn and Suites by Marriott Lake Charles - Sulphur

Some what

everything was great

tub wouldn’t stay in water

The staff was helpful but there is only so much they can do. Pool was closed and judging by the sign on the door it wasn't just this week. Coolers for purchasing beverages was completely empty. Morning breakfast was absolutely pathetic. Nothing in the oatmeal crock pot, and never was, only those yellow round fake egg things and a never used and empty sausage container. The only fruit available was super small delicious apples, one kind of cold cereal etc. Our tv didn't work and went to call front desk and the phone didn't work, so went to the front desk for help. David came up and tried it and then went to get a new remote and that one didn't work either. Phones were out for the whole building although surrounding areas all had phones. He offered us a new room but after a 10 hours driving and our stuff already unpacked, we declined. The bed was comfortable and the room was clean.

I stayed in room 108 right next to the laundry room. Throughout the night there was a beeping coming from the laundry room every 15 seconds and we could not get it to shut off. I slept not a wink. Hotel staff Crystal was amazing but will not stay at a hotel that does not take in consideration for annoyances like this that can be extinguished.

Charge twice for the room, paid to expedia, then at the hotel ask for credit card to hold deposit and take me out from the card another notgh. Pool doesn't work and no notify before purshase night, cery poorr breakfast

Poor Housekeeping no toilet paper and trash in the room.

Seeing certain staff members

Air conditioner leaked water....an unpleasant scent....hotel needs to be remodeled