Holiday Inn Express - Akron NW - Fairlawn by IHG

Beds were very comfortable. Check in was very fast.

I had a short stay, but staff and conditions were very accommodating.

This property appeared to great at first glance. It is in a great area close to a lot of restaurants and shopping. The restaurant attatched to the hotel waa delish, convenient, and the service was top notch. The issues began the first night when we went to get into bed. One bed was fine, the other felt damp. Upon further inspection, we noticed a ton of yellow stains on the sheets. I went to the front desk and told them about the issue. I requested that they change the bed sheets for us. The lady at the desk informed me that they didnt have any clean sheets. I alao told her that the state of our bathroom was unacceptable as there was mold all over the outside shower curtain. She said she didnt have access to those either. She tried to have us switch rooms (at 11:30 at night after all of our things were unpacked for our stay). I asked if i could look at that room first. The bathroom in that room was spotless, however, one of the beds also had stains in plain sight. We ended up taking the bed sheets off the clean bed in the other room to remake our original bed (ourselves). The next staff member that came in for the front desk changed our shower curtain. The 2nd night we noticed we had only gotten 3 towels (we had 4 adults in our room). When we went to the front desk again (same lady as the night before) she again said they had no clean towels. We had to go down a 2nd time and tell her that was not acceptable and miraculously she found a clean towel. We wouldn't stay here again

The front desk ladies were wonderful. King room was clean. Bed comfort wasn’t bad. Location was nice. Could hear the group that stayed in the room above us come in super late and tromp all over their room and what sounded like, dropping stuff on the floor. Surprised I could them so well.

Pool was small. Didnt get the same room I booked. AC display did not work.

overall, our visit was nice! the lady at the front desk was wonderful and so kind! the lobby was clean and smelled great! our room was okay, there were some stray hairs here and there from previous guests which is no biggie, things are missed and hard to see sometimes! it was quite dusty and there were some stains on the mattresses and mattress covers! other than that, it was a nice place and i wouldn’t have a problem staying again!

I loved that the location was close to shopping and dining. The rooms were large and clean and I loved the double window shade and the room darkener was fantastic.