Doubletree By Hilton Lubbock - University Area

This property and staff are amazing. They pay attention to detail and make things easy for their guests. Dee is always smiling and being helpful and knows regular guests by name . The restaurant is excellent. I chose this hotel for every visit to Lubbock now.

The leadership and staff here is the very best in town!! I always look forward to my stays at this property.

The best staff in West Texas! Dee is the man!! Greets people by name, and cares about all of his guests. Super clean rooms, great food in the hotel lobby, and a stellar bar. Would recommend this hotel to anyone visiting Lubbock.

Very clean

Everytime we’ve stayed, it’s very noisy.

I am in town a few times a month and early on I tried different hotels. I landed on the Hilton because the manager Dee is amazing and very helpful and is always looking to make my stay memorable. although it is weeks between stays he always remembers me and welcomes me like a friend. 5 stars thank you Dee

We stayed at the Double Tree Hotel Lubbock on February 13-14. We booked a King room with pullout bed for 3 guests. Upon check-in we were put in a room with a king but no other bed. We notified the front desk and were then moved to a room with two queens. Still not what we book but we were flexible. The next day house keeping cleaned the room while we were out and we discovered my son’s Beats Headphones were missing. We called the front desk and the gentlemen was very rude, and said all the other staff had gone home because they were tired and he couldn’t help us. I asked for a manager and did receive a call back about 10:30pm. The lady assured me she’d look into it and call me back. I never heard from her. The next morning (Saturday ) I went down to the front desk and spoke to the Assistant General Manager. He was very nice and assured me it would get taken care of. He took down my information and said he needs to talk to the GM on Monday. We went home to Dallas and the assistant GM calls me Tuesday to say he was still waiting to talk to the GM. It’s now March 8th and no response. I’ve reached out multiple times since that call on Tuesday February 17th with no response. Still hoping for resolution to my sons Christmas gift being stolen from our locked room.

I have stayed at this hotel on numerous occasions for business, including a recent visit for a conference, and Anthony has consistently exceeded expectations. His dedication to delivering exceptional service is evident in every interaction. The restaurant is excellent also!!!!