Four Points by Sheraton San Diego

The shower curtain didn't function well and let lots of water on the floor. Also Housekeeping forgot to come the second morning. Service was prompt when made aware so that was good. It was tricky because a large motorcycle club was staying there and played music extremely loud in the drive up area right above our room.

Massive property that seemed totally empty. We stayed two nights and no one ever came to clean the room and bring fresh towels.

Good stay at a good price. No complaints

I am so thankful to the FOUR POINTS Team. The service inquiry about an event to utilize the pavilion was a quick response. I was greeted by the lovely Krystal L. at the front desk and spoke to her over the phone prior, she was nothing short of welcoming and very accommodating to our needs. I was then introduced to Suri A. one of the Managers who over saw the whole event. Suri is one I would want to work with again when interested in renting the pavilion. Suri came through for our event and helped bring our vision to life in one week. You don't receive great hospitality like this these days, I am so grateful to Krystal and Suri for making this experience smooth and unforgettable. I cannot thank them enough for making us feel so special.

We attended a group/business function so we stayed overnight. Not all staff were friendly, and some could not communicate in basic English. We understand that there's a current change of ownership/management, but basic customer service should be top priority and maintained during the transition. We booked one of the bigger event rooms, but we had to dust/clean the provided black chairs and the room was hot/stuffy and had a strong odor. Breakfast was adequate and the room was clean and comfortable, but the body wash was totally empty, so we had to call to get them replenished. Hoping that the service will improve in the future with the new ownership. Thanks!

Seriously, perfect! Huge, beautiful property. If you have any issues, they are taking care of so quickly! No fault of their own. Would return here for next vacation! Highly recommend! PS the food is great!

I really appreciated the warm welcome I was greeted with after a frustrating and anxious drive from LA to SD. All the staff were friendly and great about greeting us as guests. The room was very comfortable, and the couple of bottles of cold water waiting at the room was also a life saver. The air conditioner worked very well and operated efficiently. The only thing that seemed lacking was the overly dry landscaping that looked like it was suffering from a drought and water shortage.