Courtyard Rockaway-Mount Arlington

Disappointed in the hotel room. Looked nothing like the ones posted on website. I asked for a roll in shower, so we got a handicapped room. I don't know who designed this room, but totally not good for a wheelchair. I had trouble using the walker because the bed and desk were so close together. Also you could hear the conversations in the next room, and people were not talking loud. Disappointed that Marriot would put their name on this hotel. On a good note, the staff were wonderful!

the hotel looks rundown the guests who were there on Friday night / Saturday morning were noisy

Hotel and rooms are smelling drywall in rooms , lobby every where. No free breakfast . This hotel is worst than a motel. This hotel is worth $20 a night.

I'm giving this 2 stars - 1 for cleanliness and 1 for the kind and friendly staff. The rest of the stars were lost on the entire experience. First, upon walking into our room there was a considerable wet spot in the carpet. I don't even want to guess what was cleaned up prior to our check in, but it was still very wet. We arrived for a wedding, so as we unpacked and prepped to hang our event clothing we noticed a completely useless "closet" which consisted of an industrial bar and no hangers. It's also too shallow to hang a normal hanger. Then we'll just use a dresser. Nope! Nothing for clothing storage. There was a desk and chair, some rolling console thing, a nightstand and beds. Living out of a suitcase for several days is not fun. The entire room was about form and not function. Whatever. We went to dinner, and upon coming back, one guest was excited to go to the pool. We check with the front desk to ask where it's located, and despite the pool being advertised on their website, it was actually filled in months ago to become a conference area. Awesome. What about the gym? Well, that's closed, too. Still advertised as an amenity. Leaving the next morning, I'm shuffling around the room looking for a do not disturb, and there's nothing. I ended up using a piece of scrap paper. The room keys we used to access our rooms said "Elite" on them - so thinking I had signed up for the Elite membership last time I was at a Marriott, I went ahead and used the wifi. NOPE! $5 for that, and the connectivity was garbage. On the final morning, went to use the hair dryer and "hey, this bathroom outlet isn't working", so I tried another. The hairdryer was broken. For $400 and 2 nights, we got no closet, no place to store clothes, no advertised amenities, no continental breakfast, and weak wifi. This entire experience was about under-providing basic comforts of travel and then nickel and diming you for the rest. To add insult to injury, our travel partner booked her room 2 days before the wedding, for which we used the wedding block, and she paid $50 less. The bride and groom specifically reserved easily 20 rooms for their guests. That's an easy sale for a hotel chain, and rather than providing a wonderful experience, they under provided and overcharged. I will never stay at a Marriott chain again. Loyalty is earned with customer service, and this was grossly lacking. This is why we usually stay at mom and pop inns, and will continue to do so.

Stayed one night for a wedding. I found the front desk staff helpful and accommodating. The room was large, clean, and comfortable. Bathroom is a little small. Wish they had the TV so it could be tilted, hard to watch while laying in bed. Windows were all covered on the outside with plastic, so I couldn't see out (maybe doing some kind of painting). Breakfast was good, decent selection. I would be happy to stay again if in the area.

Staff was very friendly rooms were clean

Room was very clean bed very comfortable. Elevator was a little dirt

Very nice and clean room. Very modern

parking was good, nice location for food, highway ect... staff was a bit snotty, aloof., dining area was clean, big, with great coffee. elevators need attention. room nice, clean, bathrooms tiny, shower tiny, plenty of hot water, clean towels, comode operated well, no noises. bed nice, ac worked well.

Room was clean, new, and spacious. Plenty of room to get ready for our friends wedding!