Four Points by Sheraton Portland East

This hotel was fine

Very helpful room was clean

Dirty and disorganized. Couch had holes in it. Staff are friendly though.

I like it

The room was perfect size and clean and the mattresses were comfortable. The gal that helped us in the evening was delightful. We enjoyed our meals for dinner and breakfast at Elmer's.

The esthetic of the outside of the building and flower beds were underwhelming and had me questioning if I had made a good choice. We were pleasantly surprised that things were lovely and warm on the inside.

Lobby smelled like a dirty diaper. No hot water in our rooms.

After my reservation online u calles pcer the hotel. To verofied my reservation for 2 rooms. And i formed that i will showep up late nigtj. After 1:00am on 03/01/2025 vecause i wasdrivi ng 5 hours far away and depending on trafic and snow passes. The front desk Lady Mentioned that it will be fine. The only thing I will do, when i arrive push the rigth bottin to request access and i asked the lady to write a note fir rhe nigrh staff to sxpect me. She asseres me rhst she weite rhe note. Then when i am arrive the guy/nigrh shift . Told me that he cancelled my reservation. Vecause i am noe showed up. I told him that i informed the hotel that i will arrive late. He told me thst he can not do anyrhing about and the only thing i have to do another reservation and pay there. I told him thst i was paid fir 2 room why i have to pay again. He told me vecsuse i called your reservation. I told him . That was your mistske in cancelled. I told him to find the note where o informed. And he repited again you have to pay agsin i asked him. That i need to talk with jos superviser. He told me. I will call her and ask. And i was waiting there until 6:00am. And he told me that his superviser told him that i have to pay for thw eooms there because it will be a new reservation. And the supercisor will call the theid party where i did the reservation to give me my miminey back. And now i need hotel.com to help me with this the roblem because i am being charges twice for 2 room i ended paying 4

Straight road drive to airport. Clean and safe.