Four Points by Sheraton Chicago O'Hare Airport

There was no available work space away from the front lobby or room to work. There was a lack of information provided. So getting a bill for almost 200 for using the tv in our down time between Thursdays appointment and mondays appointments was a surprise. First hotel I have stayed at in a long time that charged like that without upfront information. The staff in the restaurant is why we returned. But I won’t make that mistake again.

Good Location and the restaurant was very good

Me

The hotel is dated, dirty, smelly and did not feel safe

Waited for the shuttle from the airport to the hotel for an hour. Had to take an Uber to the hotel $15.00 2 miles away. When I arrived there was a shuttle bus sitting there not running with no driver. We went through 5 cycles of other hotel chains shuttles. Late for my meetings. Not good!

I had to go 3 different times to request water cups and another time for facial tissues and another time about making up the room. The reason given for the cups and facial tissues was supplies not received, no reason was given for room not being cleaned.

We did not have enough towels, had to ask for more. There was only 1 trash can in our room. My goddaughter and I both got bit by what we think wete bed bugs. The restaurant prices were ridiculous. Coffee maker in the room no cups. This facility needs a major overhaul. I would only stay there again if it was just for a night

our room was missing the TV remote, not iron, no coffee cups.

Have stayed here a few times and really like it here. A clean, safe hotel with everything you need and close to O’Hare.

The room was not so clean, there was hair all over the bedroom toilet and shower. It’s just disgusting.