Carmel Valley Ranch, in The Unbound Collection by Hyatt

We were trying to celebrate our 5 year anniversary with our two month old infant. We wanted to hang at the nice pool by the lodge but we were kicked out even though our two month old didn’t make a peep. We had tried the family pool the day we arrived but all the other kids playing in the pool having fun was just a little overwhelming for our baby. Hence why we wanted to be at the calmer pool. We paid a lot of money to stay here to then have to go down the lower pool that turns out is also open to public memberships. When I brought it up to Carlos, a manager, he promised he would help us out. But we never heard anything from him. It ruined our whole experience. I understand you don’t want kids playing in the lodge pool, but you’re really going to kick out an infant who was making no fuss or noise? Terrible customer service. Never coming back.

Our stay at Carmel Valley Inn Resort was fantastic from start to finish. The customer service was exceptional—every staff member was friendly, attentive, and eager to help. The resort was beautifully maintained, and our room was spotless and comfortable. We loved the variety of amenities, including the pools, spa, and dining options. There were plenty of activities to keep us entertained, especially the baby, who enjoyed the farm animals and activities, outdoor games, and pool areas. It was the perfect combination of relaxation and fun, and we can’t wait to return.

Finally checked in to the Carmel Valley Ranch- an unbound collection by Hyatt. So far stay has been amazing. Started off with dinner at the Valley Kitchen, it was my birthday dinner. The highlight was the amazing vanilla cake they brought with a candle. Loved it. Fun to know that Molly Coen, the pastry chef at Carmel Valley Ranch's signature restaurant, Valley Kitchen, recently won season one of Food Network’s The Ultimate Baking Championship. It shows in the desserts and cookies I’ve tried on the ranch so far. My son loved many of the activities here like the archery session (paid but worth it!); he hit the bullseye one time. He also loved seeing the animals here , goats, deers etc. I went to the Aiyana spa in the property during that time. There was an initial hiccup in one of my services being changed kinda last min, but the experience was good in the Hydrafacial prestige and Bee Beaitiful (whole body scrub and then massage). Overall wonderful stay so far.

It's a great place, if you don't mind scores or screaming, yelling, loud, unpleasant children. A few would be OK, but the place was overrun by young , noisy, unpleasant brats. If you want a quiet, restful experience, go someplace else.

Lovely grounds, such friendly and attentive staff. We enjoyed wellness classes, the adult pool and took the bee keeping class. I highly recommend.

The location is amazing. I am a golfer so this was one of the reasons we went there. But everything else was great as well. Family really enjoyed our stay. If you have small childreen, this is great place to spend your vacation. Many activities and they are all organized in great manner.

Our booking had some extra requirements that we shared via booking.com chat but when we arrived to the venue, none were taken into consideration. Like they did not know about them. We did not bother and some of the we let slip. However, we were charged for them. Bad luck I guess.

The scenery area is very beautiful. From the garden, to the pools and surrounding area the place was very nicely maintained. Our room was spacious.

It’s a little bit of a walk from place to place but beautiful. It would have been great if they had complimentary bikes.

Great resort with so many activities! Very family friendly though also catered to those without kids with adults only pool. Appreciate all of the kids amenities and made traveling with a baby easy. I loved all of the nuna gear and my kids loved the family pool!

Very rude staff. Almost every encounter, over multiple days, was unusual and extremely negative. Bartender was incredibly rude to our entire group, worst experience at a hotel ever. Whatever negativity going on with the current staff needs to change. Very strange