Mercure Chester Abbots Well Hotel

Location and staff

Room temperature was boiling hot .Outside was more breathable .heat was coming from taps or something not sure but it was boiling hot .we spent £137 and check out after an hour asked for refund from booming .com and still chasing

Attended a murder mystery evening with friends which was great fun. The hotel is a little dated and needs refurbishment and the pool area was busy with swimming lessons. Evening meal was average but breakfast was lovely with a great selection. Unfortunately money and jewellery were stolen from our room. When reporting to hotel staff, who were unhelpful and uninterested, two other guests were reporting thefts of cash from their rooms. There are no safes in the rooms to lock valuables away. I would not stay at this hotel again very disappointing.

It is a hotel that I am familiar with. It is easy to navigate around and all the facilities are easily accessible

Nothing readily comes to mind

The breakfast was amazing aswel as the pool and sauna! Very nice and clean we stayed in the superior and definitely worth the price🙂

Some hot food options tasted abit dry due to being left out for so long

Very friendly and helpful staff. Breakfast was very tasty. Room was generally quiet. Good shower but cosy! Wifi was perfectly good.

Room was hot with no aircon or fan and the bed was quite hard for my liking. The room was also a little rough around the edges - light fittings were not properly in their holes after the ceiling had been re-painted, for instance. Bed was not made when the room was serviced on Saturday, although towels had been refreshed and a cup cleaned.

Great location for my road trip in to North Wales.

Bed was very comfortable Breakfast was good although some parts like the fried eggs and black pudding were dried out. Nice big room however we did opt for the classic room rather then compact.

Pillows weren’t comfortable. One was soft and one was firm but using the two was too high. Hotel could do with a little updating. The shower was spraying outside the bath and on the floor. Could do with a fridge in the room especially if bringing a dog who has wet dog food. We also don’t like uht milk that hotels provide and often we would ask for a little jug of fresh milk for our tea/coffee.