Golden Tulip Leiden Centre

Locatie

Trappenhal

Close to station

Coffee pod machine

Very clean. Perfect location.

Pillows gave little support

Alles

Unfortunately, our stay was seriously affected by constant noise disturbances, especially during the night. It made it very difficult to rest properly, which is something you simply expect from a hotel stay. What disappointed us even more was the way the situation was handled at reception. One staff member initially seemed understanding and willing to offer some form of compensation or discount because of the inconvenience. However, another colleague intervened and said — in Dutch, assuming we would not understand — that they “cannot give discounts every time there are noises.” Unfortunately for them, we did understand the conversation perfectly. The issue is not even mainly about the discount itself, but about the attitude and lack of professionalism. If guests raise a legitimate complaint about repeated noise problems, the response should be respectful and solution-oriented, not dismissive behind their backs in another language. Overall, the experience left a very poor impression, and we did not feel particularly valued as guests. Not recommended.