Golden Tulip Leiden Centre

The location is good.

Unfortunately, our stay was seriously affected by constant noise disturbances, especially during the night. It made it very difficult to rest properly, which is something you simply expect from a hotel stay. What disappointed us even more was the way the situation was handled at reception. One staff member initially seemed understanding and willing to offer some form of compensation or discount because of the inconvenience. However, another colleague intervened and said — in Dutch, assuming we would not understand — that they “cannot give discounts every time there are noises.” Unfortunately for them, we did understand the conversation perfectly. The issue is not even mainly about the discount itself, but about the attitude and lack of professionalism. If guests raise a legitimate complaint about repeated noise problems, the response should be respectful and solution-oriented, not dismissive behind their backs in another language. Overall, the experience left a very poor impression, and we did not feel particularly valued as guests.

Locatie, kamer, badkamer

Te dikke hoofdkussens, later hoorde ik dat je die kunt ruilen, dat wisten we niet en is ook niet gezegd. Ontbijt beetje duur voor een standaard hotel ontbijt.

Nice clean room. Nice size. Nice staff. Good breakfast. Good location, short walk from the train and bus station. Easy access to Keukenhof garden. Leiden is a very nice place to spend some time. Take the canal cruise, wonderful.

Nothing.

Great location.

Staff at the restaurant really not fit for this purpose

Wir konnten unseren kleinen Hund(Yorki) mitnehmen!!

Das Zimmer war noch nicht gereinigt… es war ekelig!!

Schone kamer, goed bed, vriendelijk personeel en meest verse brood dat ik ooit bij een ontbijt kreeg Parkeren heel dicht bij in goed afgesloten garage Dicht bij centrum