Hotel Royal

Beautiful hotel, with friendly helpful staff ! Room was lovely & clean. Situated close to the railway station which had amazing links to the airport. Also close to the lake, just a short stroll from the hotel. Just one thing, if you’re visiting from UK … travel adapters don’t work in the sockets, we had to leave our phones at reception to be charged & I wasn’t able to use my straighteners. Other than that minor set back we had a fab weekend at The Royal !

The reception staff were lovely and welcoming. They were very helpful and gave some great recommendations for the area.

Great hotel, fantastic service in a strategic location. Special thanks to Penelope for her kind support at early check in. Nice breakfast.

The customer service at this hotel is by far the best! From the reception staff to the bellhop and every other employee we encountered. The Christmas decor was beautiful, nutcracker theme throughout

Lovely hotel situated near the train station. The photos on easyJet website make it look as if the hotel is situated on lake Geneva which it isn’t. Staff were friendly, rooms were clean but far too warm even with the air con turned down.

It was amazing experiment. the staff were very provisional and so friendly. Location is in the center and every where you may need to go can be through walking. despite I've received a free transportation tickets in Geneva city, I didn't use it. Also the breakfast was good and Muslims can find the suitable foods to eat. The room was very clean and comfortable. Thank you for all the staff.

I’ve stayed here over eight times in the last year. The staff are world class, the service excellent the rooms (as long as you can afford the slightly larger standard rooms) also lovely but I’ll be looking around for my next trip. The breakfast room is terrible, they should move diners to the actual restaurant and not use a conference room. The WiFi in rooms is average when it shouldn’t be and no air con in summers is a drawback. They say it’s not allowed but I’ve stayed elsewhere and had air con in the summer. The lunch and dinner restaurant lovely and food good but the menus are tattered. They also need a couple Swiss classics on the menu like a steak French fries (not the one currently doused w gravy), Viande Sache ets. All in all is better than good but could be better. Still love the location!

Standard rooms are small. The Executive room is very good in size. The staff were very attentive and very helpful. Breakfast is expensive. The 15:00 check-in time is too late. Good classic decoration.

The service was good however the room is where the points get docked. I will first list the good, then the bad. Good - Service was good, the people were very nice. Room did not smell despite multiple carpet stains. Sheets were clean before we arrived and after room servicing each time. Room radiator worked well to heat up the room. Bathroom was very clean. The tub was nice, usable bathtub for full size adult. Very responsive when we asked for more pillows and towels via phone. TV worked with general satellite channels. Bad - The room service food was awful! It was high priced and poor quality. The room had stains all over the carpet. There was no smell however so that’s good. The room safe handle was broken and missing therefore not usable. The room coffee pot had a broken water holder, and the front mug holder was broken. The rooms mattress also had a similar stain on it, below the sheets. We noticed this when checking the mattress (don’t worry we didn’t find anything!) The windows sill had some pretty bad water damage, but this was not a big deal. Rooms are very thin and you can hear the people above you pretty loudly when they walk and jump around. The breakfast was a good selection, however I have a seafood allergy and the salmon is kept dead center between the cheese and meat, where other guests used the same tongs to grab each item, due to this. I was not willing to risk that in case of a reaction and contamination. I put this separate because that’s not the hotels fault, but perhaps a re-layout could help other guests who have allergies? Many of these complaints did not bother us, however, for the price of a 4 and a half star hotel, I do not feel that we received that.

Location was great. Few steps! You are in the middle of everything or connectivity. Rooms are good, clean and made up well every day. It's a value for money