Mercure Leeds Parkway Hotel

Good place

Terrible stay, booking screwed up, rooms allocated to two guests at same time, room leaking water from the ceiling, toilet not flushing and bathroom dirty. Other than that is was lovely.......staff tried to sort all issues out but despite their friendly nature you can't polish a turd and this hotel desperately needs refurbishment.

Hole in Bath, room filthy, cob webs, absolutely disgusting. Doorway into the next room so they could come and go into our room.

This is one of the worst experience of a hotel that I've had for a long time. My wife couldn't breath due to the overly strong smell of mold in the room, it was overpowering. We got another room, it did not have the same terrible smell of mold, but it was also mot a pleasant one either. Even the pictures along the corridor was filked with damp and mold, unbelievable.

Stayed 1 night. Smooth check in. Lovely hotel. Room was fine, clean and comfortable. Would stay here afain if in the area

Stayed in Room 422. Bed was comfortable and slept well until the fire alarm went off at 5.30am!!! Rest of furniture in the room was very dated and scuffed. Lamps in room all lose and may be a risk of falling off. Shower was absolutely terrible and dribbled out at very low pressure and if you had a bath it would take ages to fill it.... so didn’t bother. Toilet wouldn’t flush properly. Something was clearly wrong with plumbing as each time you turned on hot taps lots of noise and then water would spit out and then reduce to a trickle. Booking in and checking out was nice and quick. Staff were polite. It’s not a hotel I would stay in again as it’s so dated and clearly needs a refurbishment.

It was a convenient location for visiting our daughter in Leeds and we were able to make use of the gym and pool. The hotel itself was tired and in need of updating but we had a good stay there.

All Good

Said 1 double 2 singles , got 1 double sofa bed . So I child had to sleep in with mum .

Room was not well maintained with broken light switch and gaffa tape on the heat towel rail securing the electrical wiring. Broken shower head and also spiderwebs in the mens changing room in the Spa area. Had to sift through the plates and bowls during breakfast as majority of them were dirty - some filthy. Cups also with some having the distinctive "coffee ring" on the inside. Leads me to believe the dishwasher is not very good and the staff don't check or clean plates/ tableware. Cooked breakfast was (once I found a clean plate). Not going to talk about the cold breakfast.. Also booked for a family room (1 doible, 2 singles) and got only a double bed with a single fold out bed. Not impressed. Although was told by Staff that This is Hotels.com/ fault as they do not have such a room? Anyway, not going to blame the reception staff - not theif fault and they were very helpful and tried to resolve the issue as best they could.