Astoria Hotel

Terrible experience. Upon arriving in 29 degree European heat I was informed that the air conditioning in my room did not work, that they could/would not fix this problem and that no fans were on offer within the hotel. Upon asking the man on the front desk if they had any other alternatives I was told to "Think about Everest" as this would cool me down. Whilst I am sure said man chortled at this niche and clever remark - this was indeed red flag number one for me. The next day after minimal sleep in my personal sauna, and a horrific dribbling shower, which was at best suitable for a mouse with the pressure it was putting out I had a 16 hour work day. I returned to the hotel in the early hours of the morning. Exhausted, I took the lift the 4 floors to my room only to be met with red flashing lights and a door that would not open. Alas, I begrudgingly went down to the "24 hour" reception where low and behold an empty seat greets me. At this point I'm exhausted and annoyed. I call out for a few minutes trying to ascertain the location of the night manager in what can only be described as a cruel rendition of marco-polo (minus the call-back from polo). Eventually a bleary eyed manager (the same who made the Everest comment) appears from the depths of reception. He wanders over to me and makes a hand gesture/some grunt as if to say; 'what can I do for you?' Apologetically I explain that my key is not working and that I was sorry to disturb him but I needed to go to bed. He actually had the audacity to tell me I was "impatient". Not like it was his job to be on reception all night and to help guests with issues like this! I let the comment slide as I was too tired to argue with an elderly Belgian hotel manager and I head off to bed. In fairness there was now a fan in my room so the sauna became slightly more comfortable on my second and final night. All in all - a poor hotel with few current amenities and a grumpy night manager. For the price - look elsewhere!

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Hotel was clean and staff were so kind and helpful. The location was excellent very close to downtown.

Wifi worked excellently, rooms were clean but simple. Breakfast again was simple but sufficient.

Okay for the price staff was nice young man up front. Ac did not work room was warm but we were provided a fan

The staff were friendly and efficient, and allowed us to leave our bags after checkout for free. The room was large and very clean, with virtually no noise from outside or other rooms. Great value, we'd definitely stay again.

Personally i thick the carpets on the floor needs an upgrade

They actually do not have laundry! However, the staff is friendly and knows English.

The property was in a good location next the train stain. Easy to get to and in a safe neighborhood with close proximity to the city. Our room was not ready upon arrival so we waited for their staff to prepare the room in the lobby. Once in the room we knew that we needed out. Mattress needs burned and the whole place might need some candles to get the dingy smell out if it. The bathroom was very clean. I found another place down the road that was slightly more expensive and it was awesome. Staff was able to get my refund processed for the next two nights and were understanding.

The host at reception was very friendly and accommodating. Bed was comfortable to sleep in. Only complaint was each morning was woken up early by housekeeping outside in hallway cleaning other rooms. I understand this needs done however the level of noise before 10am was unpleasant. On the second morning we were once again woken by housekeeping cleaning the hallway. Then also knocking on our door despite having the do no disturb sign up. When I answered they asked had we been smoking in the room. Neither of us smoke and I informed them of this and that we were both still sleeping. Other than the housekeeping issues the stay was good. Breakfast had a good Continental selection and some eggs. Staff at reception very friendly and helpful with any requests.