Mercure Norwich Hotel

Stayed overnight with my wife whilst looking at properties around Norfolk. Large spacious room with large comfy bed. Abbey on reception was very knowledgeable on areas we were exploring properties with a view to moving to the area. Great evening meal with lots of choice. Excellent breakfast. Plenty of parking free.

I was among a large group of Laurel and Hardy enthusiasts attending what was the 2nd weekend Convention to be held at this venue. The first was about 6 - 8 years ago. I feel compelled to write a review to highlight the wonderful weekend event. From the word go at reception on 30th April, I was greeted by a friendly and most helpful receptionist named Erin. My room was modern and well equipped. The serving staff at all meals were very cheerful and such hard workers, they never seemed to stop. There were many staff involved but if I can single out a few of them, Evie, Angie and Emma. The whole weekend was delightful, the staff deserve the highest praise. In my business life and my social life I have travelled to many countries, staying at many hotels, this was my most pleasant stay, the staff made everything go so well, they were excellent. Written by Eric Woods, I stayed in room 30.

The hotel was set in lovely grounds. The reception area was welcoming, clean and staff were friendly.

Dated furniture in the room, lamps above the bed too low if wanting to sit up and read or watch television.

We had aircon in the room which we did not expect for the price! Shower was good everything as expected. Not too far from town and parking was easy. Staff were nice too.

Bed was a bit small but could upgrade if needed for not too much. Breakfast wasn’t great but included so not the end of the world.

Clean and comfortable near amenities

Not applicable

Location was handy

Food was terrible

We loved this hotel. The hotel was in the perfect. Plenty of parking. The room was great with everything we needed. Breakfast was great, such a large selection. We will be returning

Staff were all welcoming and friendly. Bed comfy, bedding clean.

Tired. Room was of good size (had the £15 upgrade) but so very, very in need of some investment, the furniture inside the room, in particular the sofas were grotty and way past acceptable. All fittings were aged, furniture dated, lingering smell of cigarettes. Food not brilliant, breakfast on the hot plate from 0530 and it shows.