Mercure Norwich Hotel

Staff were very helpful and friendly. The location was good and the room was comfortable. Good selection at breakfast and the food was a good standard.

The property is a little tired round the edges. Restaurant food is rather expensive.

Close to all places we needed to go in Norwich Room very clean , but furniture very tied Carpet Al need replacing in corridors doesn't do the hotel justice But I must make it very clear excellent stay staff great Breakfast amazing This is now our go to hotel when we are in Norwich

Nothing apart from furnishings look tied

This is a basic hotel with all the necessaries but the big extra is the staff. They go out of their way to make a stay as comfortable as possible and nothing is too much trouble. While the place looks tired and is in need of an upgrade, it's all clean and accessible. The baths need to be replaced by showers and the loveky people need to be dressed in something other than black. We had everything we needed. The location is handy for the airport and has plenty of parking, along with a small supermarket close to the site.

Clean staff were friendly and helpful

bar area is horrible and unwelcoming we met there for a drink first and quickly left, Hotel looks grotty from outside and trapped in the 70/80 inside, breakfast (cooked) looked like it had been there a few hours sausages shriveled and dry tomatoes rock hard and not cooked

comfortable and breakfast was nice Staff were friendly

staff were a bit noisy in the function room where we had a function

Noise levels on the floor and outside the window was horrendous. People screaming and shouting u til 4am was unacceptable

Single glazed windows in 2026 is just ridiculous. People slamming doors and shouting at all hours

The reception staff were great if I needed any extras brought to the room

No milk in the rooms on arrival but not a biggie at all! They brought some for us as soon as we asked :)