Homewood Suites by Hilton Baltimore-BWI Airport

This hotel has been neglected and terribly maintained. Dirty carpets, low nasty ceilings, peeling walls, torn up furniture and daily odors. I wish I hadn’t gotten stuck here. Hilton should be ashamed.

When we arrived 7pm we weren't able to get our room keys since the computer system was down...We were all tired from long drive from nyc ; We ended up eating in hotels main Dining area coz the kids are hungry... They're still fixing trouble shooting the problem... They were able to provide the room for us by 9pm thru the hotel maintenance main keys so we can rest; They weren't able to give us upgrades for the inconvenience ; and we were quite unhappy the room we had wasn't that clean ... stained floors and smells musty ... but since we were tired we just tired to argue::/ We love coming to Residence Inn for it's comfort and ambiance but this is the far worst stay we ever had...

Asked more than 5 times prior to staying about free airport shuttle. Was not permitted to make reservations. Was told getting a shuttle at 4am would be no problem at all. Went to lobby at 3:30am to ensure desk staff knew we needed shuttle. At 3:45am, there were too many people to fit in shuttle and we were told basically “too bad” Awful, unapologetic staff with terrible customer service.

Very enjoyable.

Water in shower kept going cold hot cold hot. The light coming in the windows sucked in the morning. So noisy!!!

Water taste horrible.. but it was great except for the fire alarm scaring the crap out of me.

As a regular Hilton guest, I usually have a great experience. My family and I traveled for my grandbaby's memorial service and chose this hotel for our stay. I used the app to choose the room and advise the hotel of a late night check in due to flight delays. Upon arrival the guest service attendant advised me that my selected room was no longer available and they had reassigned my room. The room appeared fine. We took showers only to learn that the faucet was faulty and the water would not turn off completely. The air conditioning seemed to work though the noise it made limited our sleep. The next day we reported both issues to the General Manager and were assured that the issues would be seen to. Upon entering a now hot room twelve hours later, we found a note from maintenance advising "HVAC frozen. Will talk to front desk about moving you." No one had contacted us about moving. We contacted the front desk and were told, "we have no other rooms available." When we inquired about other options, the response we received is, "there is nothing we can do". As the memorial was the next morning we chose to suffer through and focus on getting through the event and moving to the next stage of the grieving process. For the next three days, we received the same responses. I requested a call from the General Manager. A call I am still waiting to receive. Clearly, the satisfaction of hotel guests is not a priority. We wanted, so much, to have a home away from home. Our already solemn visit has been a living nightmare.

My stay at Homewood Suites Linthicum was as usual very comfortable. The staff was very courteous, and pleasant and all was done to make my stay and that of other guests very memorable. Breakfast was wonderful, and a quiet environment lent to a remarkable experience. I will certainly be back at this establishment. Hats off to the manager and staff for a job well done.

Nice stay.

Close to everything, accessible, quiet