Homewood Suites by Hilton Baltimore-BWI Airport

The guy (older) staff was amazing! He checked me in and was very pleasant to deal with. I’m sorry i forgot his name.

My stay is always nice at Homewood Suites

I gave the rating I did as we never made the hotel stay as our flight into BWI was delayed then canceled. I had taken advantage of the park, fly, and stay feature. So, the return flight cancellation did not give me the opportunity to stay in room but from initial visit when parking my vehicle, Hotel receptionist was great, lobby was well lit and clean, and when I called to inform the Front desk of our delay, and possible non arrival she was very polite and understanding.

Instead of staying at Homewoods, where we were booked, the hostess at Townhome gave us a room there instead. So we got charged twice for hotel rooms. Not happy!

Nice service

Just checked into Room 316, looks nice, in good condition except for some peeling paint in the shower and a chip in the tub, no big deal. But then the ventilation system kicked on and it sounded like an airplane was taking off in the room. I pulled the cover off and saw the filthiest air filter ever. See my photo. It hasn’t been replaced in years. No wonder the system is so loud - the filter is clogged and can’t pull any air through. Please please go around to all of your rooms and check the filters. The place will operate a whole lot better, smell fresher, and you’ll cut your electricity costs!

No issues

Honestly, it was a roof over our heads. The hotel itself was shoddy, staff was largely unresponsive (ie, requested towels as we were shorted for the number of people indicated in the room), parking fee wasn't disclosed prior to the stay, the indoor pool was closed, and the elevator sounded like death was coming. I would definitely not stay again, and likely would fine a different chain in the future.

Nice location staff very friendly and helpful. I will definitely stay here again in the future.

Not up to usual Hilton Homewood Suite standards. Overall it was relatively clean, but the upkeep and maintenance is poor. The window shade in the room was torn,the chairs in the room and especially those in the breakfast area were worn and thread bare. They should be ashamed. Has the feel that no one cares. The grounds are covered in leaves and still haven't had a fall cleanup.