Homewood Suites by Hilton Baltimore-BWI Airport

The AC in the room is very loud. I was awake all night and could not sleep. The management should be trained on treating the guests with respect and present themselves in a professional manner. I asked for wakeup call at 4:30 am but my request was never implemented. I do not recommend this hotel to anyone at all unless major changes are taken place.

I would give my stay a 6 out of 10. It was okay for the 3 nights we stayed, but idk that I would stay here again. PROS: Most of the staff was nice, the parking area felt safe, the water pressure for showering was excellent, the lobby area was inviting with fresh iced water & lemonade. Also, there were plenty of fast food and sit-down restaurants very close by! CONS: Being charged for parking (it's a big, open lot) seems like the hotel did it for a quick & easy cash grab. The hotel is old and dated with yellowed, popcorn textured ceilings, a ceiling fan straight from the 90's & chipped/worn furniture. It definitely needs a serious update as the sleeper sofa smelled liked urine & the sleeper/mattress itself was unusable bc the foot of it was raised very high (her feet were above her head when laying down). We ended up sharing the king bed. The "All American Breakfast" as they labeled it, was served all 3 days we stayed and it was just so-so. It would have been nice to have something different served each day. Also, the traffic from the hotel to the Inner Harbor was LONG, at least 20-25 min each way per day. When I return to Baltimore in a few months, I will stick to staying in the Inner Harbor. This hotel could be great if the owners would put some money into updating it with new, clean furniture and some modern touches in fixtures & aesthetics.

What’s the most important thing at an airport hotel? Reliable shuttle service. This place failed on that task. They don’t have a shuttle. They pass that job to some weird Uber-style service. After arriving at BWI, it turns out that I was expected to call to request a pickup. After seeing multiple vans for the same hotels pass me by, I called and learned this the hard way. They said they’d be there in 10 minutes. They arrived in 25. The next morning, the car arrived at the hotel 15 minutes after the promised time. It’s a fine facility with nice staff. But they completely fail at the primary reason I stayed there — the shuttle was unreliable.

We started here 2 nights. Pros: The front desk staff were kind and very helpful with everything we needed. Cons: The AC was completely turned off (in August) and couldn’t cool down the room efficiently. The drawers of the dresser wouldn’t stay closed, the doors to the closets were offset. The lighting was so dark we couldn’t see well. The carpet felt damp. The bathroom tiles were cracked. The hallway outside our room was very poorly lit and didn’t feel safe.

This hotel is in complete disrepair! Shocked that a Hilton Brand hotel is operating in such a shambles and yet still charging the prices they are. The irony here is that I just saw a commercial for Homewood Suites being the perfect place to stay for families which is a joke considering the pool was closed for no apparent reason and we were not notified in advance. Imagine what its like to drive for 9 hours with 4 kids, telling them that they can swim in the pool as soon as we get checked in only to discover that its not going to happen! We were not even informed when we checked in that it was closed! Nightmare! Informed customer service of these issues to no avail. Don't waste your money expecting a better quality stay at Homewood Suites. It won't happen!

The rooms where clean and big, with plenty of parking. Plenty of places to eat, you could walk to them if need be.

They charged daily for parking which we did not know ahead of time. The smoke alarm kept going off in our room, they couldn't fix it and had to move us.

Upon arrival hotel looks nice. Front staff was friendly and attentive. Was able to do early check-in. Lobby appeared nice and clean. Stains in the small elevator that smelled horrible, carpet ripped and torn, worn. Entering the room the first thing we noticed was window units with duct tape around them, we had a suite so there was 3 window units, room was hard to cool. Work couch, could feel the springs in the sleeper sofa. Beds uncomfortable and pillows were thin. Sticky or wet spots on the carpet. Water was hot for showers and the Kitchenette was adequately staffed. Breakfast was hot and coffee was decent.

Hotel is ok

Digital check in did not run as smoothly as expected. I checked on online prior to arrival and put a card on file there. I was supposed to be given a digital card there but it still required me to go to the front desk to check in and then I had to give another card because the employee did not see the one I had put on file there. Also she noted that parking was $8 when the website said free parking