Hilton Garden Inn Cleveland/Twinsburg

I found this hotel to be in very good condition, very clean. I am wondering if other people mixed up this Hilton Garden Inn with another location. One main reason we picked this hotel is for their parking. We have a truck towing a 5th wheel - 50 feet in length total - and need a parking lot where we can maneuver it in and out AND a parking space to fit it. This hotel absolutely has both. The parking lot in the front is maneuverable. It does test your skill a bit due to the concrete barriers throughout the parking lot. The back of the hotel is a banquet/wedding/conference center so the parking lot is HUGE and wide open. We did not opt to park behind the hotel, we parked along the side. It worked out very well. Google maps took us off an exit and we had to cut through town to get to this hotel. That is annoying in two ways. One: There are many stop lights and stop signs, slower roads and turns. This is a pain in the but with just driving a car, let alone towing a 30 foot 5th wheel. I recommend looking at the exit off the interstate that is closer. We did get back on the interstate this way - which made it so much easier. It is about 3 miles difference, but those are highway miles. I would MUCH rather drive a highway with a closer exit and on ramp than cut through town. This way it would definitely be easy off and easy on the interstate. The room, hotel, parking area - everyplace was very clean. I could not see any kind of maintenance issue. The room was clean, fresh and nothing broken or falling apart. The ice machine worked very well too. It felt very good to stay here. The bed was comfortable and we had plenty of pillows. Air conditioner worked well. The bathroom was clean and the shower worked well. It's nice to have a nightlight in the bathroom too. We arrived at 5:00 and the two women that were at the desk were very friendly, helpful and knowledgeable. They had very good customer service skills. They took the time to explain a bit about their hotel and how the breakfast worked. There are at least a couple restaurants within walking distance. We went to Burgers 2 Beer that is across the parking lot. We recommend it. The food was good, and they have many beer choices with a knowledgeable bartender. The breakfast was supposed to start at 6:00 am. That is the ONLY issue with this hotel. I have read in other reviews that the morning staff show up late so breakfast is late. Well, this happened during our stay also. I think maybe the hotel should fix this issue. We were up very early to get on the road. We were ready at 6:00. We checked twice to see if breakfast was ready and available and it was not. There were also no staff available to ask. At 6:25 am we went back down to the front desk and breakfast area. There still had no staff available. Instead of walking back to our room, we stood and waited. A staff member finally showed up to the desk at 6:30. We asked if breakfast was ready (food appeared to be out). He didn't answer. Instead he went to his computer, checked something on it, then said yes (I guess he had to see if we paid for breakfast in advance). As we sat eating breakfast, we noticed more staff coming in to the restaurant area. We started a half hour later to our drive due to this. Now about breakfast. It was very good. I recommend paying for it in advance. We paid $10 per person for the breakfast buffet. Paying the morning of the breakfast buffet would cost $17 per person. The breakfast buffet is very good. They had REAL scrambled eggs, very good fried potatoes and sausage links. The sausage links were good quality and delicious. The coffee was good. I did not see bread for toast, but they had muffins and danish. There was a bowl of oranges and apples (wrapped in plastic wrap). The offered juices and had milk in a pitcher for cereal, but we poured ourselves glass of milk to drink instead. This is a better quality breakfast than most hotel breakfasts - it was worth paying the extra money for breakfast. They also have a menu for cooked to order breakfasts. I would not hesitate staying here again if I was ever in the area.

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We had a medical emergency almost immediately after arriving at the hotel, and the hotel staff was very attentive and considerate throughout our stay. Thank you!

Stayed here with my granddaughter for a softball tournament. Was close to the fields and very clean.

Needs updating

We always love staying at the Hilton for the Twins Days festival! The staff is kind and the beds are really comfortable.

The wifi was a bit slow and the water pressure in the shower was not good.

This is a great place to stay. Honestly I just don’t get these negative reviews. It was really clean, quiet, felt very safe. The staff could not do enough for you. I am definitely coming back!!

The breakfast was nice and the bedroom was very comfortable