Hilton Garden Inn Cleveland/Twinsburg

Location is great.

N/A

very nice hotel

Love staying here when I have to come to our corporate office

Front desk employee was very nice

The elevator kept getting stuck and room keys stop working

The lobby amenities and staff made this property a top choice. The rooms are fine, a little dated, but the lobby was great for our family to hang out and watch football and have a drink. Cracker Barrel on site was a bonus!

The hotel itself is really a two star property (in the state that it is currently in). That said, the staff were very nice/helpful and so I've rounded up to three starts. The main problem with this hotel is that the rooms are very much in need of renovation (I was with a coworker who said the same thing), The room was clean, but it was also very rundown -- including a big tear in a couch (that also looked like it needed to be steam cleaned) and other assorted bits of tattiness Also, the heating/cooling system is 20th century (mid-20th century). My room was either freezing or too hot -- despite trying to adjust the temperature (and getting help from staff, but it still didn't work correctly). Finally, the heating/cooling system itself was ridiculously loud. This place was fine for one night, but if I had to stay there longer, I would have found another property. Hopefully Hilton will consider much needed renovations and soon. Please excuse typos.

The staff is very friendly and helpful. The beds are comfy ! There is a fitness center There is a bar

The heating is extremely loud I had to wear ear plugs or no night of sleep.

Hotel was clean. Front desk person was nice and it was easy check in. Liked the convenience of nearby restaurants.

Average. Good stay. Would return.