Hilton Garden Inn Addison

Clean room on first floor, was very dark due to plantings. Spent a pleasant afternoon at the pool. We stayed three nights so we weren’t eligible for housekeeping (no coffee, T paper, towel refresh). Made a bad decision to use points for breakfast. Anything hot was extra. Baked goods were stale. Choices were limited; rules extensive. Worst part was server explaining the rules coughed in her hand (not her elbow) and then served us. Many wonderful breakfast places nearby. Wouldn’t stay there again.

Stayed here for a couple days when flights had to be moved around for us. Hotel is older, but clean, and quiet. While we didn't go, there is a sports bar right in front of it (Back 9), and a number of places to eat within walking distance (about 1/2 to 3/4 mile). Overall decent stay, and like I mentioned quiet.

Great Stay

Customer service!

No vent in the shower.

This is a nice business hotel that is in a quiet, lovely part of Addison. The staff was pleasant and professional. Breakfast was tasty and nicely prepared.

Nice location

I would avoid staying here. We travel quite a bit and it takes a lot for me to take the time to leave a bad review but this could be the worst hotel we have ever stayed in. It started from the moment we checked in when I was almost charged $200 more than I had on my receipt from when I booked the room directly on Hilton's website. A manager was able to solve this problem but it was not a good first impression. As you step into the elevator you are greeted with torn up and stained carpeting and the odor of cigarette smoke (see photos). Our room was outdated, no fan in the bathroom, which is great when three people are sharing and using the bathroom in the AM...very outdated. The smoking spot for the hotel was located just outside our room so we had the pleasure of smelling smoke every evening and morning come through the windows. The staff (with the exception of one woman who works in the AM) was void of personality. As someone who works in hospitality these people have ZERO training in it. When we returned to the hotel and left we literally were greeted ZERO times. Just a stare down at their phones or a computer screen. The hotel looks NOTHING like the images on the website. We traveled with our daughter and of course she wanted to use the pool. As you can see in the photos it was REVOLTING. So dirty it was embarrassing for me since I booked the stay. It was our son's wedding weekend, this was the one part of our trip we all disliked. Very disapointing, the rates are far too high for to stay in dump like this.

Staff was very friendly and helpful! Clean, quiet and safe.

Best place to stay in Addison!