Hilton Garden Inn Addison

I have diamond status with Hilton Honors and seek out Hilton hotels wherever I travel. So I assumed the Hilton Garden Inn in Addison (Dallas area) would be on brand. I chose it for familiarity, reliability, and convenience. Before my arrival, I received an email saying my room had been upgraded. Great sign, I thought. But once I checked in, I immediately regretted my decision to stay there. For starters, this facility is likely one of the original HGI's. The carpet, plaster walls, prefab bathrooms (without any fan ventilation) scream 1980's. My upgraded room was on the third (top) floor of the hotel, accessible by a tiny elevator with beat up flooring and walls. Immediately upon opening the hotel room door, I knew I couldn't stay there. The room's furnishings were dilapidated and dated, the wall ac unit loudly rattled, and the smell of mold permeated the air. The staff had used a cloyingly sweet smelling cleanser that did not mask the odor in the room. To top it off, the bathroom featured a giant round dusty pink tub (think vibes of an old Poconos hotel) and poor lighting. The second room I was shown was accessible and the set-up was unacceptable. Third time was the charm, I suppose, although I traded a decent smelling room for one that was on the heavily trafficked first floor immediately off the lobby. The room looked like other HGI hotels, but not renovated. The one chair in the room was miserable to sit in; ditto the bed for sleeping. To complete the ambiance, the bathroom tub was stained and the carpet icky for bare feet. In fairness, there were two good things to mention: The water pressure and the soft towels were a welcome surprise. And Aurora at the front desk and Elizabeth Carrillo in sales were pleasant and helpful. Still, they weren't sufficient for me to give this hotel more than a poor rating. Save yourself the misery and go somewhere else. There are plenty of other options in the area.

Easy service

Property and staff were wonderful. Friendly and helpful. I highly recommend this hotel and I will stay here every time I’m in the Carrollton area. Thank you for a wonderful stay!! You won’t be disappointed.

Good hotel overall

Hotel is in a great location with plenty options for dining or hanging out. Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions. Rooms are a bit outdated. Bed was comfortable.

Friendly staff. Very clean property.

The rate I paid included breakfast. The breakfast was a continental breakfast of cereals, pastries, and fresh fruit (which was above average). Anything else was ordering from a menu. I was still given a bill with an amount and request for a tip - with the server insisting it would be "taken care off". This was very discomforting. I also attempted to purchase high speed internet - it did not work and i was given and error code. The billing evidently worked as it was on my final bill - although i had to ask specifically about it.