DoubleTree by Hilton Hartford Downtown

Staff and hospitality service in this location are horrible. The front desk staff was unwelcoming at all times as if we owed them something. The first room we got assigned to had broken AC. Temperature went from 78 at when we entered to 80 at when we came back from dinner, even though cooling was set to 68. I called to request a technician to look at it. 30min after the front desk said he would send someone, no one showed up. We had to go downstairs ourselves to beg for service. Eventually he swicthed our room, to a king bed room, which was what I paid and reserved for. Remind you initially they gave me a double queen beds room and lied to me that there was not a king available to me. So how come when we had to switch the room, a king room was magically available, huh? 0 star to the hotel and their staff. 1 star is dedicated to their cookies.

Pretty property

The roach that was walking around coffee machine

Great size room and nice amenities. Comfortable bed and clean. Welcome cookies were very tasty!

Food was appalling. It's wrong to charge for a bottle of water, there should be 1 complimentary bottle. Reception insisted they could not produce an invoice for my stay at check out, even though this is completely normal at every hotel and Booking.com itself says you have to contact the property for one so I've had to reach out to the property via Booking.com which is ridiculous

Friendly staff, clean rooms, easy parking down the street

Convenient location

It was walking distance to the concert we where going to. Along with I think that all hotels should have parking for their guest. Why should we have to pay for parking when we are already paying to stay at hotel just greedy for money.