Hilton Garden Inn Hershey

This was one of the worst HGI hotels I have been to as a lifetime diamond member which is sad because the brand is usually very good and the staff here was very nice - with the exception of housekeeping. Room was filthy. There was a foreign substance on the table by the bed, hairs and dirt everywhere. Room had cracks and stains over the walls. Couch was so old there was no vision left. It needed a total refurb. Housekeeping walked in on us while sleeping and did not apologize. The alarm went off at 6 am - not Hiltons fault here but probably a previous guest. It was a really bad hotel which was a mistake we made as there are so many good hotels in the area. Front desk very friendly.

Easy to get everywhere. Friendly staff.

Bathroom was used and not cleaned. Bedding was dirty. We needed to request a new room. Manager was defensive when our concerns were expressed.

The parking lot was nice

We are on a 10 day trip staying in a new hotel every night. This was the worst that I’ve ever stayed in. The inside of the hotel is old and worn. Carpets may be clean, but they are old. Our bed look like somebody has slept in it prior to our arrival. No port to plug in my cell phone. Bedding was worn complementary bottles of water were two dollars each. Breakfast was included, but at the cost of $10 each toilet was extremely low, and we had to struggle to get the water tap on in the sink. Hinge on the door was 18 inches in length. Gave the impression somebody had tried to break him. Not comforting. Staff was friendly, but there’s not much they could do.

Location

Comfy

Broken pool, broken elevator, found someone’s underwear in my room, gross! Never again!

Very clean and quiet