Red Roof Inn & Suites Denton

Good

Room AC unit required filter change or service, musty smell

Arrived and they admitted they had my reservation on a room I had prepaid for for 2 nights...but they had no rooms available. While discussing the situation, ANOTHER couple arrived and they had done the same thing to them.Then they tried telling the booking company I had refused a room and would not offer a refund...was later told they would issue a refund, but then they never did. AVOID this Hotel, you have been warned.

Appeared ok. Bed was old fashion spring mattress. Wall unit eventually ran cold. We were woken up multiple times during the night with sounds of animals moving around and digging in the walls. Did not sleep well.

The staff was incredibly kind. I slept comfortably in the bed. I saved alot $ by staying here and it was convenient right off the freeway. Waffle house is Right there, so easy for breakfast

Convenience

This property was dirty unsafe and the halls smelled of cigarette, and there were people roaming the halls. My room seemed that there had been someone occupying the room even before we opened the door, and there were now locks on the door.

Na

Room horizontal surfaces, sheets and towels were clean. The faucet wasn’t even attached to the countertop. The fridge looked like the frog it on gravel. There was an odd large splashing of something on the was. The shower curtain had paint on it on the same color as the wall. People congregated around the door closest to our room, including smokers and an inebriated woman. It did not feel safe.

When we arrived at 11:30 pm, we were told that they had given away our room. The excuse was that their system crashed. However, the attendant knew my name and the reservation. As of this writing, two full days later, we have not been refunded. Appalling.