Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway

Location

Charged my card, then stated my room was unavailable. However was accommodated.

The strip

The room.and service

Location.

t took a long time to check in. The elevator was not working, no carts were available, and the ramps were wet and missing many of the non-skid strips. The rooms were too dark, and the light fixtures contained a lot of dead bugs. The bathroom door did not open all the way. The toilet ran constantly, and we had to jiggle the handle to make it stop. The shower was in disrepair; half of the showerhead was missing and there was mold on it. The sheets were rough, uncomfortable, and stained. The pillows were very uncomfortable and lumpy. The rooms did not have their own ice buckets. When we asked the staff for one, they said they did not have any available and offered us a trash bag instead. Overall, the hotel was dirty. The patio was dirty and falling apart. The basement parking deck was flooding due to water dripping through the ceiling from the pool above. The pool was very cloudy, so we chose not to use it. There were roaches in the breakfast area behind the food, and the bagels had mold on them. The pictures on the website and the Wyndham app are very deceiving, as the hotel does not look like this in person. We were told there were no other rooms available close together, even though we were vacationing with family. This will be our last stay at this hotel. We left a day early, and we would have left even sooner if it had not been for my older parents, who had difficulty getting everything up to the room. It would have been extremely difficult to get everything back down because no carts were available and the ramps were unsafe. Using the stairs would have been very difficult as well.

Comfortable bed.

Elevator was out of order.