Hampton Inn Birmingham-Trussville

We had to change rooms because our heat did not work.

Very close to the hospital. Super clean rooms.

I'm going to start off on a positive note: Ms. Dana in the breakfast area was a delight. She was always smiling and very friendly. She greeted all the guest and kept the area clean throughout the morning. She was the best part of our stay here. The lady there on Sat was nice as well. As for the room, the lotion dispenser was empty, and the toilet kept running, I had to jiggle the handle each time to make it stop. Also, we only had two sets of towels instead of 4 for a 3-night stay. I had to wait until after 4pm to go to the front desk for more towels. The bed was not comfortable, the mattress was not soft at all, and the chairs were uncomfortable for larger framed people (just an FYI, even though you probably won't be changing out the furniture anytime soon). Outside the room, the ice machine was broken on the 3rd floor where we stayed, and the elevator wasn't working when we returned back to the hotel around 9:30pm on Thanksgiving night. The front desk clerk did fix the issue (in the electrical room) and then rode in the elevator with us to the 3rd floor. I will give kudos for him doing that, which made up for the fact that our room keys didn't work upon arrival when we checked in, and we had to go back downstairs to get them reactivated. I like Hampton Inn and although we had a few issues, I will still stay at Hampton Inn when convenient to do so. Just need to stay on top of making sure rooms are fully stocked and repairs around the hotel. Thanks!

I’m going to keep is short and sweet. At one point the front desk told me they could not give me any wash cloths and towels. They said they don’t have any and I have to wait until house keeping comes in. Smh

Very nice six night stay. It was clean and comfortable. And the delicious breakfast was perfect and appreciated. All of the staff we came in contact with were very nice, polite and helpful. We will stay again when we are back in B'ham

I liked the convince and the easy assess to the interstate. I didn’t like the fact that I had specifically requested a 1st floor room close to my mother’s room because she needs assistance. My husband and I had a room on the 2nd floor. I had to constantly walk up and down the stairs to help my mother who had a room on the 1st floor. My husband can’t walk the stairs because of his medical condition. Also, the elevator was extremely slow therefore I used the stairs when I needed to help my 86 year old mother.

The floors in the breakfast area were sticky and there is no alarm clock in the room. Otherwise a nice hotel with friendly staff

Comfortable for an overnight stay. The maid service knocked on our door at 8:30am - checkout was at 11am. Very inconvenient.

hotel provided strawberry lemon water😁 in the lobby. one night there was Chocolate chip cookies. small work out area was great. loved the beds & shower. only negative was a strong fragrance in the lobby.