Hampton Inn & Suites Atlanta-Downtown

The staff was very accommodating and tried to consider all of my requests.

Everything is great just one or two streets around are a bit sketchy but apart from that its spotless, nothing to complain about

The location

Shower water runs out on the floor. There was something on the bottom of one of the beds.But I didn't see it.

Staff was informative and pleasant. Breakfast was warm. Parking was close by,

Beds were squeaky. Breakfast lacked non sugary drinks. 35 dollar parking. no valet parking service.

When we checked in the hotel, my husband asked the clerk what we needed to park in the their parking lot. The clerk said you would need your key. We were not offered a parking pass nor knew we needed one. We used our key to park, drop off our bags, and walk to eat and then to Mercedes Benz stadium to watch the SEC championship game. The proximity from the hotel to the stadium is excellent. When we returned from the game, our vehicle had a note on it and was booted. We went to the clerk that checked us in and told her the situation. She said there was nothing she could do and pointed to a sign that said we must ask for a parking pass upon check in. Then she said that she asked my husband if we needed a pass when he checked in. I told her that she didn’t, and she got very loud and dismissive. We asked to speak to a manager, but she said there was not one on duty and none that she could call. I called Hilton customer service. The customer service agent called the hotel and asked them to give us a parking pass. The hotel clerk told the agent that we weren’t staying there. We called the towing company and it took them two hours to get our boot off. We then left and went to another hotel. We booked the hotel through a third party, so I called them days later to try and get a refund. The hotel refused. The hotel had plenty of opportunities to take ownership and help us. They refused to take responsibility for their mistake. Hilton gave us points to use on a future trip. They are a great company and understood our situation.