Hampton Inn Glenwood Springs

First off the bathroom tile on room 112 is not attached properly and has huge gaps on the corner wall by the bathroom. It looks like maintenance personnel tried to fix it but did a really poor job. I almost cut my foot on it when I wasn't paying attention. Second my wife left her meds behind and once we noticed I called the front desk around 6pm on a Sunday and the person on the phone told me there was nothing they could do and I had to contact usps. On Monday the usps told me that's not a service they provide. I called and talked to the MANAGER and he informed me the same thing and said to call UPS. They told me the hotel need to fill out a slip with my I fo and payment and they will pick up my belongings. The MANAGER was unwilling to help and refused to do anything. UPS called the hotel to tell them how it works and after UPS told them they will no longer do any business with the hotel then the MANAGER decided to be polite but still never contacted me. I have already filed a claim with hilton worldwide the parent company to hampton inn and corporate has been notified as everyone i talked to was not happy with the manager and unwillingness to help. So beware staff is rude under trained and not helpfull

No comment

It was a great stay.

Location is the most appealing thing about this place. Super convenient and easy to get around from here. Iron Mountain Hot Springs literally a 5 minute drive away. You could walk if you wanted to. Downtown is another short drive away. Also walkable if you’re up for the journey. Definitely better to eat in downtown or drive to other parts. Would not recommend going to Tequila’s Mexican Restaurant. Unless you truly enjoy subpar lukewarm food served on microwaved plates. As for the amenities within the Hampton Inn, the complimentary breakfast was decent. Check in was efficient and we were given complimentary bottles of water which was appreciated. The room was spacious and clean with the exception of finding a hair hanging on the toilet seat. The hotel is definitely in need of some updates and actual modernizing. The lighting is awful and the finishes are clearly worn down to the point of needing replacement. Overall if you’re looking for a place to simply sleep, shower and store your things while you’re exploring the beauty of Glenwood Springs, this isn’t a bad option. However, if you’re accustomed to a finer esthetic along with modern luxuries then the Courtyard by Marriott or perhaps even the Holiday Express next door may be your preferred option.

Have stayed here a few times and always comfortable. However, bed was uncomfortable this time.

Really liked the property and location to freeway.

Location, rooms and staff

Nothing specific

The location was good-walkable to town and all activities within Glenwood Springs. The room size was great.

The mattress and pillows were old and uncomfortable and should be replaced.

The staff were all friendly and efficient. However the property needs a refresh.