Hampton Inn Glenwood Springs

My wife and I enjoyed our stay. Only complaint, beds were a little on the soft side. The rooms were good, the front desk people were friendly, pool and hot tub were great. Breakfast was good and plenty of it. The hotel location was fantastic, close to everything we needed. I would recommend this hotel to anyone.

Okay

My daughter and friend went to the hot tub in the pool area. Sat in a chair and talked for a bit and tiles fell off the wall above them. (4x4 porcelain) hit my daughter in the head and her friend in the leg. Tiles shattered so then couldn’t really run or walk carefully. Dad had to ask for a broom and clean and sweep the floor. No manager on staff Derick the manager never called nor responded. Didn’t respond the next day either Sunday day we were leaving he showed up not to talk to us but in plain clothes with his zipper down. Only back peddled the entire time. They sold the next day and haven’t had an answer since

The bed was hard and uncomfortable The breakfast was gross. Not everything like peppers in their eggs or can eat sausage. Ice machine was broken had to go 3 floors up and orher side. Worse of all had to ask where

I wish I could give this hotel negative stars. Our daughters were sitting in the pool area a few nights ago when 4x4 tiles started falling off the wall/ceiling above them. One of the girls was hit directly in the head, the both girls were getting hit in the legs and face as the tiles fell and shattered everywhere. After we cleaned up the mess and got both girls back to our rooms safely (both injured from an earlier ski race) we took a look at the pool area…besides all of the mold it’s pure negligence! They are using two box fans bc the dehumidifier is not working, it’s been that way for over a month as I was there in early January and it was the same way. There are tiles throughout the entire pool area ready to fall off the wall in multiple places. They didn’t close the pool, in fact people were swimming in it the next morning. They brought in some guys to scrape the mold off of the area where the tiles had fallen and spackled it. The manager wouldn’t walk into the pool with us so we could show him the damage. He never called over the course of three days to check on our girls, he just happened to be there Sunday when we were checking out. Never once did he apologize or ask our girls if they were ok, instead became defensive and wouldn’t listen. His sloppy mannerism, lack of professionalism and inability to step up in an emergency is the reason why the pool is a dump and his staff has no clue what is going on. I will NEVER stay here again. I’ll pay more and stay in Basalt at the Element where their pool is not painted green to hide the mold. In addition to this there is only 1 working ice maker in the entire hotel, all the way on the third floor. Just a dump!

Good location. Close to everything but on the outskirts of where it’s real busy

Pool was freezing. My little kids wouldn’t even put their feet in. The hot tub was warm one right and freezing the rest of the time.

Door was damaged

Great facilities

Comfortable

The building interior is in need of remodel. Really noticed that in my room. Please dont charge these rates with this type of conditions. It is misleading.