Hampton Inn Huntsville-Arsenal/South Parkway

Long read...Finally was able to leave a review. I would give a negative 100 if I could! We have stayed at a number of Hiltons and one or two other Hampton Inns in the Huntsville, AL and Madison, AL area the past year, with great experiences. This one is by far the WORST! Before arriving, I selected a room on the App for check in. When we arrived, the lobby seemed dark and dirty, but we tried to give it a chance. Very dated. The front desk clerk was great! He told me the room I selected was closed due to water damage and gave us another room, on the same floor...across the hall. We saw the table with the doggy treats by the elevator and thought it was a nice gesture, but was hoping that didn't mean the hotel would be nasty. We have pets, so we have nothing against pets being accepted in places. The elevators were dirty, but we still were hopeful that our room would be clean. When we got to our floor, and it had a bad smell and the carpet was nasty. When we got into the room, there were gnats sitting on a pillow, at least 5...just sitting. I always pull the cover back to check for dirt and hair. I pulled the covers back and there were dead bugs and pet hair in the bed. My daughter and niece went into the restroom and there were even more gnats. The room had a terrible odor and felt damp. The nice front desk clerk switched our room from a double to a king with one bed. Very inconvenient given the number of people we had with us, but we were willing to make it work since that was all he had. We moved everything over to the new room and I pulled the cover back and there was something that looked like BLOOD underneath the comforter. This grossed me out. I called the front desk and let him know and he offered to bring clean covers so we could change the bed. I told him that would be fine. I decided that was the last straw and I just could not! I met him at the elevator and told him we just needed to leave because there was no way I could let my family stay there. Our youngest person was 7. He didn't charge us for the room, and we left. We arrived at night, so it was very inconvenient for us, especially since we had to find something nearby and affordable. Thank God the Double Tree next door wasn't too much more than what we budgeted for our first reservation and thank God they had room for us. The Double Tree was a very nice clean hotel. My husband was sick and had to minister that weekend, so we needed a clean comfortable place to relax, especially him. I got sick the next day and needed a comfortable place, and I am grateful we were able to find something. We will NEVER return to the Hampton Inn at this location ever again. The hotel was VERY dated throughout. I'll stick to Hilton and other clean hotels. I've even stayed at a Holiday Inn Express in Ohio a month prior that was 100% cleaner than what we experienced.

The bathroom fan didn’t work so the whole room had a damp feel to it. Sheets and bathroom floor had hair from a previous guest. Breakfast was good. Available snacks & drinks were good. Front desk employee (Kristina) was helpful, nice, made great suggestions for dinner options, and handled any problems that came up.

Staff was so nice. Had snacks out for folks attending the music festival. So sweet!

The room could use a deep cleaning. Carpet was sticky and pillows were trash. There was no clean up service so we had to track down new pillows and some TP, but the staff was kind. We ended up having to leave early and there was no problem with that.

The location was close to the meeting site

The only thing I could say here is the mattress was lopsided some

Easy self check-in on app

Needs some updating!!!

The beds had stained comforters and pillows.