BT Live Tulum located at the party zone

Only stayed for 1 night, room was very basic but comfortable for 1 night, breakfast was nice, the man at breakfast was nice and man at reception nice, check in was efficient

No staff around the beach area in the morning to get beach towels

Right next to the beach and bars

The overcharge they included because we missed our flight. They also didn’t have running water about 3-4x we were there, and didn’t even give us the right room, we ordered a double and gave us only a full because they were out of rooms

No clean towels , no air conditioning , no hot water, highly unrecommended

This place has excellent location and surroundings but the rooms could use a little renovation or something. Even “Tulum vibe” doesn’t really help the fact that rooms are looking very old and dusty. Hanger rod for towels in the bathroom falling down etc. other than that its a very good deal and beautiful beach and even kitchen is very delicious.

Location was good, everything else sucks

Quality of the beds could be better, better sheets, room quality, sewage was spilling around the property, bathroom smelled bad, service at breakfast was slow,

The staff was exceptional, friendly, and very helpful with all our needs.

The only issue we had was that our room got a little flooded with water a couple of times. The staff said it was an issue with their water line and that they were working on fixing it. Some of the stuff in our room and our personal belongings got wet, which was a bit inconvenient, but the staff tried to be as helpful as possible and cleaned up the water on the floor each day.

Horrible experience! The bed is like sleeping on concrete and no blankets. No cell or WiFi service in the room. There is really bad water electrical and plumbing issues. With all these issues the doors didn’t look either. I purchased 2 room and both had the exact same problems.

Breakfast was lousy, not happy with the army of ants in the room or the visiting cacaroach, deadbolt was rusty & non functioning, other lock wasn't working but they fix it quite rapidly, no hot water for shower...even with expedia prcing tbis was a rip off.